Job Purpose
To deliver telephone and written HR advice and support to clients who have requested on-site consultancy support through Face2Face. To plan meetings and manage consultant diaries in a dynamic fast-paced setting. This is an excellent opportunity for a HR / CIPD Graduate looking to start their career in Human Resources, offering continued support and progression.
Job Overview
We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork, and flexibility are key.
Day-to-Day Responsibilities
1. Communicate by telephone and email with clients about their requirements to hold formal meetings with employees with Face2Face consultant support, explaining their options and responsibilities.
2. Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations, and consultations.
3. Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last-minute changes.
4. Work positively with consultants to effectively manage their time and client expectations.
5. Create and maintain files, system logs, and other administrative tasks.
6. Work towards the team objective of obtaining repeat business.
What You Bring to the Team
1. Educated to degree level in HR, law, or related business discipline, or with relevant experience in employment law or an employee relations-focused HR role.
2. Customer service experience.
3. Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.
4. Strongly focused on delivering an excellent client experience at all stages.
5. A positive approach in a fast-moving, busy team environment.
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