Are you curious, motivated, and forward-thinking?
Worldpay is a global provider of payments technology and solutions that enable merchants to accept and process in-store, online and mobile electronic payments. The business processes more than $2 trillion of transaction volume annually for over one million merchant locations, including blue-chip customers, across industries such as retail, technology, media, travel, online gaming and financial services. Worldpay is an established leader in the space and offers a unique combination of scale, geographic coverage, breadth of offerings and vertical expertise.
About the role and team:
The Enterprise Global Operations Group is a best-in-class organisation supporting Worldpay's Enterprise customers through implementation and onboarding, exceptional on-going client services and regional strategy, ensuring the highest standards for client experience are set, and day to day operations are managed seamlessly.
The Global Enterprise Operations team has a number of high impact transformational deliverables and initiatives to support the business as it navigates through a period of significant change. Central to this will be Worldpay's ability to deliver a market leading customer experience across multiple geographic regions.
This is an exciting and pivotal role for the success of our overall aspiration and a key role in an established and scaled business. The newly formed Transformation function's critical areas of focus will be centred on three key pillars all aimed at driving Operational Excellence and high-quality service: Establishing critical foundations, simplifying systems and process and partnering with our customers. To support this, you will lead the overall Transformation programme for Enterprise Operations.
As a leader in Operations, the Director of Transformation will have oversight of all significant change programmes, programme governance and methodology, prioritisation and reporting. You will also be a key interface into significant internal teams, including Engineering and Product functions to ensure strategic alignment and cross-functional collaboration.
What you will be doing:
* Provide leadership for the Enterprise Operations transformation portfolio through an effective and robust programme and project management culture.
* Design and own an effective process to prioritise the required change to support the Enterprise Operations strategy, drive growth and ensure compliance.
* Provide leadership to ensure the transformation portfolio is supported by robust business cases including sound financial analysis and resource implications.
* Balance the delivery of long-term and short-term outputs to drive momentum throughout the lifecycle of large and complex programmes.
* Develop and nurture strong, positive relationships with key stakeholders to ensure engagement and delivery of change, including becoming a key interface into the Product and Engineering.
* Ensure excellent and robust governance and reporting across the transformation portfolio for compliance, planning and management purposes.
* Reporting to the VP of Transformation, you will play a crucial role in shaping the Operations strategy and you will own the transformation roadmap.
* Managing product changes and downstream operational impacts, you will work closely with your transformation team and key internal stakeholders to assess the feasibility and implications of changes, ensuring smooth downstream operationalisation.
* Ensure tight budgetary control, demonstrating a high standard of probity and the ability to prioritise use of resources and assets to support the delivery of the strategy.
* Support the annual planning process with a clear forward looking view of the transformation portfolio including the evaluation of Operations capital asks and allocation.
* Foster a continuous improvement and innovation mindset across Enterprise Operations, including sharing of best practice across multiple regions.
* Execution of Target Operating Model within transformation facilitate delivery of the strategy.
* Exploration and implementation of new digital solutions, including AI solutions where appropriate.
What you bring:
* Proven ability to translate strategic priorities to tangible transformation requirements and own the delivery of the organisational, technology and product changes.
* Demonstrated success in entrepreneurial ventures or initiatives, with a track record of identifying and capitalising on growth initiatives.
* Experience of driving significant change at pace and in leveraging and developing partnerships to achieve this with internal stakeholders and external vendors.
* The ability to think globally, ensuring consistency and alignment across different regions, whilst also adapting to local nuances and needs.
* A natural curiosity to implement improvements throughout the business and to keep up to date with industry and technology trends.
* Substantial proven experience as a Transformation Specialist with the delivery of large scale, complex multi-year programmes.
* Ability to network effectively, negotiate and influence people with first class presentational skills.
* Excellent knowledge of performance evaluation techniques and key metrics.
* Proven experience of leading teams of change specialists, creating a culture of delivery and governance with a customer first mindset.
Added bonus if you have:
* Operations experience, particularly across Customer Due Diligence/Know Your Customer, Customer Onboarding and Customer Servicing.
* Experience with Salesforce Financial Services Cloud.
* Knowledge of Worldpay payments products and systems.
What we offer you:
* A competitive salary and benefits.
* An opportunity to build a team around you and drive a transformation culture.
* A variety of career development tools, resources and opportunities.
* The chance to work on some of the most challenging, relevant issues in the payment industry.
* Time to support charities and give back in your community.
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