Counter Fraud Technical Specialist
Location: London/Bromley
Time Type: Full time
Posted: 26 Days Ago
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care, and auto repair to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers every single day.
We're looking for two Counter Fraud Investigators to join our Commercial Counter Fraud Department for a 14-month secondment as a Technical Specialist reporting to our Counter Fraud Team Leader.
This role has a hybrid working style where you will work onsite from our Bromley office twice a week and the rest of the time from home.
What you'll be doing:
* You will deliver Counter Fraud benefit by identifying insurance fraud and undertaking investigations to validate or substantiate concerns.
* You will demonstrate that all cases follow legislation and risk regulations set internally and by external governing bodies.
* You will manage customer and broker expectations, including enquiries into indemnity and liability, and will update them throughout an investigation.
* You will demonstrate skill in preventing and detecting insurance fraud, with the ability to manage potential outcomes.
* You will mitigate the spend and control the cost of investigations by identifying threats and leakage, and recommend appropriate handling strategies to colleagues.
* You will be the technical referral point for the department, be aware of the changing legal and regulatory environment, and help to identify necessary changes to maximise fraud detection.
* You will provide coaching, mentoring, and sign off on key decisions and litigation, whilst providing feedback to the Team Leader with recommendations for handler development.
* You will sometimes deputise for the Leadership Team and be accountable for the team's quality and performance by completing QA reviews, authorising payments and savings, and attending leadership meetings.
* You will represent DLG at relevant industry forums and steering committees, ensuring excellent internal stakeholder engagement, preparation, participation, and communication of content to the business, initiating any necessary actions whilst ensuring Competition Law is adhered to.
* You will understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process, and minimising avoidable complaints.
What you'll need:
* Counter Fraud background
* Previous experience in claims handling (Property, Liability, and Motor) and/or policy fraud
* Excellent organisational and time management skills
* Good communication skills
* Ability to prioritise and manage workload efficiently
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach, combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
About Us
Here at DLG, we believe that there’s no one else like you. No one with the exact same mix of strengths, quirks, skills, and thoughts. We all work together to be brilliant for our customers every day. We're proud of who we are, of what we do, and what every single one of us brings to the team.
Like what you see? When we all come together, we can achieve great things. The question is, are you one of a kind too?
Be Yourself
Here at Direct Line Group, we recognise that AI tools are becoming increasingly popular and are often used by candidates during the recruitment process. While these tools can be helpful for checking spelling and grammar, we strongly encourage you to Be Yourself. We want to see your authentic self by hearing your unique voice and genuine experiences. As you prepare for your interviews, remember to answer questions in your own words, sharing your true experiences. At Direct Line Group, we believe in Owning It and Winning Together, and your authentic perspective is what will help us determine if you’re a great fit for our team!
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