Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Junior Assistant Customer Service - Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will also support the Branch in achieving its targets and objectives. This is a full time permanent position. Key responsibilities Process new account applications, closure of accounts and change of customer information Handle enquiries from customers Maintain customer relationships and cross-sell relevant products and services Assist with the on-going Customer Due Diligence (CDD) review Deal with cash and non-cash transactions Produce daily overdraft reports Ensure that all activities meet the Bank’s internal policies and procedures as well as other regulatory requirements at all times Requirements Degree educated in Finance, Economics or Accounting Experience within the Financial Services industry and proven track record in similar business stream Relevant professional qualification Good knowledge of Retail Banking procedures Customer service experience Good MS Excel skills Team player Excellent English and Mandarin communication skills Working here Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally. Learning and Development We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through: access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions Benefits We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including: Complimentary Lunch Cycle to work scheme Retail Discounts Meet our People Celine Luo Assistant Vice President, Financial Crime and Compliance Bank of China is a great platform for everyone who wants to gain different knowledge and self-development. I started as a Junior Associate and had the opportunities to gain invaluable working experience in two different departments. I am happily working here, as an Assistant Vice President in the Financial Crime and Compliance department. I believe I will continue to grow here, not only in my career development but also in my personal wellbeing. Daniel Shulakov Senior Associate, Credit Management I joined Bank of China as a university graduate and I believe I have found the best place for me. From the first day my priority was always to learn. This was quickly recognised by my department, which provided me with the platform to grow, and my colleagues have been very helpful in the guidance they have provided me with along my journey. There are ample opportunities to grow with the Bank and it all depends on how much one would like to develop themselves. Rita Cobbold Vice President – Head of Customer Due Diligence, CFU Middle Office I have been working at Bank of China for almost 8 years. In March 2022 I was promoted to VP - Head of Customer Due Diligence and I lead the CDD Unit. There are so many great things about working for the company. My favourite is probably the Bank’s commitment to identifying talent and nurturing them to develop into great leaders. The Bank embraces employees of all experience levels, backgrounds, and beliefs. They understand the value of a diverse team and make efforts to hire a variety of people. Working here has really enhanced my knowledge, my understanding of different cultures, leadership skills and a sense of direction for the future. Jamie Robinson Assistant Vice President – Sales, Financial Markets As a 20-year veteran at Bank of China, I have seen huge growth and progress within that time. Through hard work and perseverance, I was given the opportunity to progress through the ranks, utilising the training and development facilities and absorbing the experience from a diverse range of colleagues. This has been invaluable to develop my soft skills and become a well-rounded professional. Documents