Repairs Manager – Lead Our Clients Growing Repairs Department in the Lift Industry Job Title: Repairs Manager Location: Lancashire (Hybrid option available for the right candidate) Job Type: Full-time Are you an experienced professional in the lift industry, ready to take on an exciting challenge? We’re seeking a dynamic Repairs Manager to lead and shape our client's newly established repairs department. This is a rare opportunity to build something from the ground up and make a lasting impact in a fast-growing company. What You’ll Do: As Repairs Manager, you’ll be the driving force behind the success of our new department. Your role will involve: Leading a Skilled Team: Manage and coordinate a small team of repair technicians, ensuring they’re deployed effectively to maximise productivity. Prioritising and Scheduling Repairs: Efficiently organise repair requests, ensuring jobs are completed on time to maintain excellent customer satisfaction. Overseeing Quality & Compliance: Ensure all repairs are executed to the highest standards and meet safety regulations. Customer Liaison: Act as the primary point of contact for customers, delivering top-notch service and swiftly resolving any concerns. Collaborating Across Departments: Work closely with other teams to streamline workflow and troubleshoot technical issues. Building Efficient Processes: Develop and implement maintenance and repair procedures, while introducing a new CRM system to optimise efficiency. What We’re Looking For: We need someone who is both a strong leader and a problem solver. The ideal candidate will have: NVQ Level 3 in Installation or Servicing (or equivalent) within the lift industry. Proven Management Experience: A track record of managing repair activities and leading a team. Organisational Prowess: Ability to prioritise tasks, manage deadlines, and maintain an organised workflow. Customer-Focused Approach: Excellent communication and interpersonal skills, with a knack for keeping customers happy. Tech-Savvy Mindset: Experience with CRM systems is preferred, but a willingness to learn and implement new technologies is essential. Adaptability: Comfortable working under pressure and adjusting to shifting priorities. Why Join Us? In addition to a competitive salary and the opportunity to earn commission, our clients offers a comprehensive benefits package: Company Pension: Secure your future with our company pension plan. Generous Annual Leave: Enjoy 32 days of annual leave, with additional days for long service. Paid Sick Leave: Take care of your health with our company sick pay policy. Bonus Scheme: Be rewarded for your hard work with our performance-based bonus scheme. Retirement Package: Plan for your future with confidence. Additional Paid Leave: Long-term service earns you extra holiday days, ensuring a great work-life balance. Be Part of Something New This is your chance to take ownership of a key department and build it from the ground up. If you’re ready for a rewarding challenge and want to lead a high-performing team, apply today