Job Title: Automotive Account Administrator
Job Reference: BCALPD01a
Location: Birmingham Business Park - on site
Working Hours: Monday - Friday
Salary: £26,000 per annum
This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Demonstration Team. To be an ambassador of BCA, delivering a superb service at all times. Ensuring internal and external customer expectations are met through clear communication to the business via relevant methods enabling BCA to achieve contracted KPI’s/SLA’s.
Responsibilities
* Answering customer/client queries and processing bookings.
* Advising of estimated delivery dates/chasing late deliveries.
* Dealing with ad hoc queries, amendments, and customer complaints.
* Monitor and progress vehicles through various internal departments.
* To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
* Liaising with and maintaining a professional point of contact with the Client.
* Be a service advocate and maintain a positive and professional nature at all times.
Person Requirements
* Strong administration and interpersonal skills.
* Out-going personality.
* Must be proficient in Microsoft Word and Excel.
* Excellent communication skills, both verbally and written.
* Ability to meet specific deadlines & prioritise effectively.
* Accuracy and attention to detail with high organisation.
* Team player but also able to work on own initiative.
* Background in a Customer Service environment and the automotive industry ideal.
* Ability to innovate processes to improve efficiency.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant; if you haven't heard from us in two weeks, please assume you have been unsuccessful.
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