Location: Borough Green
Salary: DOE – gym membership included
Job Type: Full time – 40 hours a week including early mornings/evenings and weekends.
Full flexibility Monday-Sunday required.
An exciting opportunity has come up to join our Receptionist position at our flagship Spa The Reynolds Retreat in Borough Green. Working under our Head of Reception & Head of Member/Customer Experience Manager, you will be responsible for ensuring all aspects of Reception, Customer Service and Spa Bookings run smoothly, and ensuring all Spa customer and client visits to the club run to the highest standard whilst providing an excellent customer journey.
Job Specifications include but are not limited to:
* Complete Spa Bookings and ensure all reservations are properly made
* Work with our Regional Spa Manager & Head of Member/Customer Experience Manager to ensure that all beauty treatments and spa day enquiries are followed up regularly
* Conduct high-quality spa tours and phone sales, responsible for high conversion rates
* Meet weekly Gym Sales targets (Club Prospecting Software).
* Handle Customer Complaints – ensure that all complaints received are recorded and immediately passed to Club GM or Head Therapist – Club Manager, Spa Manager or Head Therapist.
* Membership sales - conduct high-level tours and sign-ups.
* Make new member calls.
* Perform general receptionist duties.
Requirements:
* Previous experience within a similar role would be beneficial
* Experience in sales
* Availability to work early mornings, late evenings, and weekends
* Great customer service skills and outstanding telephone manner
* Driving Licence
Staff Benefits:
* 50% off Day Pass for guests
* 50% off Treatments booked on the day
* 20% off Treatments pre-booked
* 20% off Food and Drink at Waterleaf Restaurant
* Gym Membership
* 2x Welcome Sessions with Fitness Professional
Pay: £11.00-£12.00 per hour
Schedule:
* 8 hour shift
* Weekend availability
Ability to commute/relocate:
* Borough Green: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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