Job summary 37.5 hours per week. Are you looking for a rewarding administration career where you can make a real difference to people's lives? We are seeking an experienced Administrator to join the Patient Safety Team. You would be joining a friendly, hard-working team who strive to support the best possible care for our patients. The work is varied and interesting with an emphasis on accuracy, adaptability and the ability to prioritise competing workloads. This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility. Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity. All Livewell staff are expected to be able and willing to work across a 7 day service. Main duties of the job This role is integral to the Patient Safety Team, providing effective administrative support consistently to ensure outstanding customer care. The role will also support the Customer Care team, by being the first point of contact for the public. This is a varied and really interesting role and your development will be supported by the team. About us Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs. As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve. We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives. We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation. Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert. Date posted 24 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa, pro rata Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number B9832-2025-AC-1819 Job locations Livewell Southwest 1st floor Crownhill Court, Tailyour road Plymouth PL6 5DH Job description Job responsibilities 1. Locality: Quality & Safety 2. Job Title Senior: Administrator 3. Pay Band Band: 3 4. Base and Service: The primary role will be within Quality & Safety team including Customer Services Team. Hybrid working. (Home/Crownhill Court) 5. Reports to (Line Manager): Business Support Manager Quality & Safety 6. Accountable to (Professionally/managerially): Professional Lead for Quality & Safety 7. Dimensions and Context of Role:To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships. To be responsible for providing daily administrative support ensuring business priorities are met for example: maintaining records, minute taking, data inputting and answering telephone and email queries from the public. Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs. Working proactively to support team. Ability to work on own and proactively as part of a team. To provide the day to day supervision and line management of junior staff where appropriate. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. 9. Key Tasks and Responsibilities of the Post Management of service Provide support to patients & carers, acting as the first point of enquiry and sign posting individual to relevant information / service. Promote the image of the department, checking that patient information and leaflets are up to date & well presented. Support the management team to ensure that internal and external communication systems are in place Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately, supporting junior staff where necessary. Respond to telephone, email and written queries on behalf of the Quality & Safety Team including call handling, Arrange appointments, meetings and events on behalf of the team making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required. To produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed. Maintain accurate and timely electronic and hard copy information e.g. training logs using organisational systems as directed (ensuring ease of access/retrieval as appropriate) and in line with policies. Supporting operational staff to access management information; electronic and hard copy. Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager. Collect, collate and prepare information for service area users with support of line manager. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Ensure that all office support services e.g. post,, electronic filing, photo copying, are delivered in a timely manner. Staff management & development Provide the day to day supervision and line management of junior staff where appropriate, including performance management, absence management and appraisal. Demonstrate own activities to new or less experienced employees. Financial management To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager To process requests for equipment eg IT, phones, desks and chairs for the Team members Undertake surveys or audits as directed. 10. Physical Effort:Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes. May have to occasionally move presentation equipment and office supplies or clinic consumables. 11.Mental Effort: Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy. The work is usually predictable but there may be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines. 12.Emotional Effort: There may be some exposure to service users who may exhibit difficult & challenging behaviours. 13.Working conditions: Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time. The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties. 14. Key Behaviour Competencies: Working together Be straightforward in our dealings with each other and build relationships Listen to others and explain the decisions we have made Recognise and remove barriers to action Create an open and positive learning culture Learn from mistakes & ask others for support where necessary Be aware of ones own behaviour, values, attitudes, strengths and weaknesses. Ability to reflect on ones behaviour and change them. Uphold the values and be proud to be part of the organisation Ensure appearance is professional & name badge visible Act With Integrity Be honest and do what you say you will do Take responsibility and be accountable for your actions Guard and build the organisations reputation Take into account the human and social impact of our work Treat everyone in a friendly,courteous manner; smile & make eye contact Building Success Together Be compassionate and accepting of others. Be straightforward in our dealings with each other and build relationships Listen to others and explain the decisions we have made Agree on our goals and see them through Treat each other with dignity and respect Learn from each others experiences Understand and recognise each others contributions of being of equal value Be prepared to challenge the status quo Contribute to the organisations success Stretch the boundaries of personal performance Look for better ways of working to achieve improvements Caring for patients Aim to meet the needs of our patients and partners in care Use initiative to enhance care in innovative and imaginative ways Respect individual cultural differences; challenge bias & prejudice Provide a high quality and safe service for patients Maintain privacy and ensure confidential information is kept safe Question poor practice, process & behaviour 15. Health and Safety at Work and Infection Control: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts of omissions. The post holder is also required to ensure that all staff under his/her control adheres to relevant statutory regulations, Plymouth Community Healthcare policies, department safety procedures, COSHH. Job description Job responsibilities 1. Locality: Quality & Safety 2. Job Title Senior: Administrator 3. Pay Band Band: 3 4. Base and Service: The primary role will be within Quality & Safety team including Customer Services Team. Hybrid working. (Home/Crownhill Court) 5. Reports to (Line Manager): Business Support Manager Quality & Safety 6. Accountable to (Professionally/managerially): Professional Lead for Quality & Safety 7. Dimensions and Context of Role:To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships. To be responsible for providing daily administrative support ensuring business priorities are met for example: maintaining records, minute taking, data inputting and answering telephone and email queries from the public. Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs. Working proactively to support team. Ability to work on own and proactively as part of a team. To provide the day to day supervision and line management of junior staff where appropriate. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. 9. Key Tasks and Responsibilities of the Post Management of service Provide support to patients & carers, acting as the first point of enquiry and sign posting individual to relevant information / service. Promote the image of the department, checking that patient information and leaflets are up to date & well presented. Support the management team to ensure that internal and external communication systems are in place Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately, supporting junior staff where necessary. Respond to telephone, email and written queries on behalf of the Quality & Safety Team including call handling, Arrange appointments, meetings and events on behalf of the team making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required. To produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed. Maintain accurate and timely electronic and hard copy information e.g. training logs using organisational systems as directed (ensuring ease of access/retrieval as appropriate) and in line with policies. Supporting operational staff to access management information; electronic and hard copy. Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager. Collect, collate and prepare information for service area users with support of line manager. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Ensure that all office support services e.g. post,, electronic filing, photo copying, are delivered in a timely manner. Staff management & development Provide the day to day supervision and line management of junior staff where appropriate, including performance management, absence management and appraisal. Demonstrate own activities to new or less experienced employees. Financial management To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager To process requests for equipment eg IT, phones, desks and chairs for the Team members Undertake surveys or audits as directed. 10. Physical Effort:Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes. May have to occasionally move presentation equipment and office supplies or clinic consumables. 11.Mental Effort: Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy. The work is usually predictable but there may be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines. 12.Emotional Effort: There may be some exposure to service users who may exhibit difficult & challenging behaviours. 13.Working conditions: Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time. The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties. 14. Key Behaviour Competencies: Working together Be straightforward in our dealings with each other and build relationships Listen to others and explain the decisions we have made Recognise and remove barriers to action Create an open and positive learning culture Learn from mistakes & ask others for support where necessary Be aware of ones own behaviour, values, attitudes, strengths and weaknesses. Ability to reflect on ones behaviour and change them. Uphold the values and be proud to be part of the organisation Ensure appearance is professional & name badge visible Act With Integrity Be honest and do what you say you will do Take responsibility and be accountable for your actions Guard and build the organisations reputation Take into account the human and social impact of our work Treat everyone in a friendly,courteous manner; smile & make eye contact Building Success Together Be compassionate and accepting of others. Be straightforward in our dealings with each other and build relationships Listen to others and explain the decisions we have made Agree on our goals and see them through Treat each other with dignity and respect Learn from each others experiences Understand and recognise each others contributions of being of equal value Be prepared to challenge the status quo Contribute to the organisations success Stretch the boundaries of personal performance Look for better ways of working to achieve improvements Caring for patients Aim to meet the needs of our patients and partners in care Use initiative to enhance care in innovative and imaginative ways Respect individual cultural differences; challenge bias & prejudice Provide a high quality and safe service for patients Maintain privacy and ensure confidential information is kept safe Question poor practice, process & behaviour 15. Health and Safety at Work and Infection Control: The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts of omissions. The post holder is also required to ensure that all staff under his/her control adheres to relevant statutory regulations, Plymouth Community Healthcare policies, department safety procedures, COSHH. Person Specification Qualifications Essential Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge Desirable NVQ 3 in Business Administration or equivalent Experience Essential Substantial experience of working in an administrative environment using computerised data systems. Desirable Experience of working in a health or social care office environment. Experience of supervising other staff members Experience of Complaints processes Skills and Abilities Essential Good writing, typing, data entry and telephone skills ensuring accuracy. Ability to communicate verbally and in writing to a good level - face to face and over the telephone Ability to prioritise own workload Ability to work effectively as part of a team. Ability to use initiative organising own workload to set deadlines within the scope of role Organised, efficient and accurate Flexible and adaptable willing to learn new skills Able to analyse problems and initiate appropriate solutions effectively Able to apply tact and sensitivity to establish trust and support Person Specification Qualifications Essential Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge Desirable NVQ 3 in Business Administration or equivalent Experience Essential Substantial experience of working in an administrative environment using computerised data systems. Desirable Experience of working in a health or social care office environment. Experience of supervising other staff members Experience of Complaints processes Skills and Abilities Essential Good writing, typing, data entry and telephone skills ensuring accuracy. Ability to communicate verbally and in writing to a good level - face to face and over the telephone Ability to prioritise own workload Ability to work effectively as part of a team. Ability to use initiative organising own workload to set deadlines within the scope of role Organised, efficient and accurate Flexible and adaptable willing to learn new skills Able to analyse problems and initiate appropriate solutions effectively Able to apply tact and sensitivity to establish trust and support Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Livewell Southwest Address Livewell Southwest 1st floor Crownhill Court, Tailyour road Plymouth PL6 5DH Employer's website https://www.livewellsouthwest.co.uk/ (Opens in a new tab)