Job Description
Job Title: Procure to Pay Support Officer\n\nLocation: percival house (Ealing) - Hybrid working (1 day a week in office)\n\nHourly rate £18.86 PAYE \n\nContract Length: 3 month temporary assignment (possibility of extension)\n\nWorking Pattern: Full Time, Monday - Friday, 35 hours\n\nASAP Start \n\nPurpose of role\n\nTo support the overall Procure to Pay Process across the Council providing professional and administrate support to a range of activities which fall within the Procure to Pay Life Cycle.\nWork within a team to develop and improve the approach taken by the Council and its services to the Procure to Pay Process.\nEnsure a professional approach is taken to all Procure to Pay issues (in compliance with best value, corporate standards and the EU, UK legislation and Contract Procedure Rules.\nProvide support to customers of the Procure to Pay Team always ensuring a high-quality customer service relationship.\nTo ensure root cause analysis is used to uncover issues/faults within the Procure to Pay process used throughout the Council, eliminating them through continuous process improvement. \n\nKey accountabilities\n\nTo work with the Accounts Payable and Document Intake Manager, other team members and the Invoice Processing team to deliver best practice across a range of procurement and payment activities.\nContribute to, establish and/or lead where necessary stakeholder groups, networks and stakeholder consultation processes, to establish requirements and develop improved ways of working.\nTo ensure the Council complies with Her Majesty's Revenue and Customs (HMRC) regulations and schemes e.g., Construction Industry Scheme.\nEnsure all enquiries are logged and responded to professionally and promptly with the focus being on customer satisfaction.\nUse data analysis skills to interrogate financial systems and other sources of data. Identify common patterns and trends within reported issues.\nMonitor service areas' compliance to the Procure to Pay process and performance against KPI's.
Work closely with the relevant client to ensure root cause analysis is used to uncover issues/faults and improve both compliance and performance to and above required indicators.\nEnsure the Council's financial system maintains accurate information in relation to payments, products and supplier and creditor information.\nEnsure all information received is actioned accordingly with local and corporate standards as well as EU and UK legislation.\nAssist in the training of internal users of the council's financial system and the Procure to Pay Life Cycle, to promote self-service.\nTo manage own workload in accordance with agreed objectives, processes, rotas, KPI's and Service Level Agreements (SLA's) so that high levels of customer service are consistently achieved, and performance targets are met.\nBe aware of, promote and contribute to continuous improvement in service delivery.\nTo be aware of and comply with the principles of GDPR, particularly in respect of the confidentiality and privacy of the information handled by the post holder whilst carrying out their duties.\nFollow and adhere to the council's equalities standards to ensure that work undertaken is bias-free, legally complaint and reflects best practice. \n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco.
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