BNS provides property services to a broad client base, with an outstanding track record in the management of all types of residential and commercial property including apartment blocks, housing estates, and business parks.
The BNS Property Service team provides a range of services that encompasses the industry and legislative requirements that best enhance property values.
BNS offers an extensive spectrum of specialist FM services, focusing on the procurement and management of premises support services, proactive and reactionary maintenance, and Facility Management Consultancy.
Working in this key role, you will be responsible for the delivery of FM services across a diverse range of property. This role will deliver high-level services to the BNS portfolio and beyond while representing a broad range of clients.
In the role, best practices must be followed for maximum efficiency across a diverse portfolio of client properties. The role includes both strategic planning and day-to-day operations, particularly in relation to buildings and premises support services.
In addition to assisting FM colleagues with the procurement and instruction of appropriate planned maintenance and reactive works via BNS’ bespoke online systems and in person where appropriate, there will be high-level involvement with the Property Management and Compliance teams.
Previous experience of delivering FM services to high standards in the property sector is required. The ability to apply these skills and knowledge to an in-house property service group will also be essential. Furthermore, good IT skills, familiarity with CAFM Systems, and a strong service ethic will be required.
Technical skills and experience, the ability to be self-driven, and client relationship management will be crucial in this role.
The role will include:
1. Deliver the industry requirements to the Company’s standards
2. Management of premises support services within the expanding managed portfolio
3. Working and liaising with the Property Team to ensure FM services are delivered to the highest standards
4. Direct, plan, and coordinate essential services for clients such as grounds maintenance, cleaning, building fabric maintenance, and MEP Maintenance
5. Procurement of FM Services including the preparation of tender documents and specifications
6. Ensure buildings meet health and safety, environmental, and quality requirements that comply with current legislation and industry standards
7. Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
8. Maintain regular liaison and engagement with owners and Directors on the managed portfolio and ensure colleagues are fully updated on all processes, instructions, and issues
9. Attend managed properties as required to enable and support the provision of Facilities Management services for clients and occupiers
10. Meet with clients, contractors, and colleagues at the managed properties to discuss ongoing and future undertakings
11. Providing holiday cover for team members, monitoring emails, online systems, invoices, and dealing with matters that arise. Provide handovers where cover is required for managed workload when planned absence
12. Ensure that all necessary documentation (certificates, reports, photos, etc.) is provided by suppliers in a timely fashion, is kept on site, and is recorded through the Company’s bespoke online platform
13. Preparing and following Long Term Maintenance Plans and assist in future Service Charge Budgeting
14. Re-tendering service contracts or obtaining quotes for planned or reactive works at managed properties, helping to ensure high standards, commercial integrity, and value for money
15. Ensure service contracts and variations are fully documented to the appropriate standards
16. Scheduling and where appropriate attending H&S audits, including but not limited to General Risk, Fire Risk, Water Risk, and Asbestos
17. Assist and manage Facility Management Consultancy Services away from the managed portfolio
Experience, Knowledge & Skills:
1. A successful candidate will bring a broad range of FM experience across the residential and commercial property industry
2. The role will have responsibility for the management of FM services in line with all quality, health and safety, environmental, and company procedures related to general legislation, client, and tenant requirements
3. At least 5 years direct facilities management experience
4. Experience in managing FM services on a portfolio basis
5. High degree of knowledge of Health and Safety legislation, environmental protection requirements, and ideally IOSH or NEBOSH qualified
6. Knowledge of Residential and Commercial Property Service Charges
7. Experience of outsourced contract management
8. Excellent IT skills – Word, Excel, Outlook, and bespoke packages
9. High-level communication and inter-personal skills both written and spoken
10. A methodical approach with attention to detail
11. Self-motivated and passionate about working as part of a team
12. Confident and diplomatic
13. An understanding of Accounts, invoicing, and financial reporting
14. You’ll be proactive, receptive, and adaptable to change whilst being diligent and providing ideas to encourage growth and efficiencies
18 Badminton Road, Downend, Bristol, BS16 6BQ
Based in Bristol, BNS offers block management, development and maintenance services, and facilities management services throughout the south of England and Wales.
BNS covers a wide area including Bristol, Bath, Weston-Super-Mare, Gloucester, Cheltenham, Hereford, Forest of Dean, Chepstow, Newport, Cardiff, Swansea, Cheddar, Taunton, Yeovil, Exeter, Swindon, and Reading.
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