The Newcastle upon Tyne Hospitals NHS Foundation Trust
A Ward Clerk is often the first person both visitors and patients can encounter therefore we are looking for organised, efficient and progressive individuals who have previous customer care / receptionist experience and are able to demonstrate good communication and interpersonal skills.
The successful post holder will provide and maintain an efficient and effective administration service to the ward team and contribute to the delivery of a consistently high standard of patient care as part of the multidisciplinary team.
Main duties of the job
* Will provide a comprehensive clerical service to the Ward Sister/ Charge Nurse and multi-disciplinary team.
* Will need to demonstrate excellent communication skills to facilitate seamless patient flow by liaising with other wards and departments within the Trust; also external bodies such as Ambulance Service and other care providers.
* Will carry out delegated, repetitive, routine and familiar tasks.
* Will plan and prioritise own and delegated work tasks and activities.
* Post holder will be expected to contribute to housekeeping and other ward / department duties as required, e.g. general tidiness, re-determined stock levels are met and clinical equipment is clean, working and stored correctly.
* May be required to provide training to Ward staff about own role.
* To deal with telephone enquiries from a range of patients, staff, wards and departments ensuring messages are accurately relayed where appropriate.
Job responsibilities
* To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
* Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
* Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
* To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc). Ensuring PAS system is up to date and accurate.
Person Specification
Qualifications & Education
* NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience
* Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent
Knowledge & Experience
* Previous experience working within the NHS
* Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems
Skills & Abilities
* Basic IT skills
* Ability to communicate with members of the public and healthcare providers
* Able to work effectively alone or part of the multi-disciplinary team
* Effective organisation and time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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