We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in the Ravensthorpe area of Dewsbury.
What’s in it for you as a Customer Service Advisor:
– Salary of £24,000
– Full-time permanent position
– Hours of work – Monday to Friday 8:30am – 5pm
– Hybrid working – opportunity to work 1 day at home after training completed
– 10% matched pension
– Full access to employee assistance Programme
– Access to high-street retail discount platforms
– Job security and personal development within a market-leading, international manufacturing organisation.
Main duties of the Customer Service Administrator:
– Fast, easy and hassle-free provision of information to customers including price, lead-time, order status, product information and alternatives
– Perform accurate and efficient order entry, converting the customer’s requirements into the ordering software
– Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs
– Handle customer complaints and escalate issues as necessary to ensure swift resolution – logging, investigation, resolution and remedial actions
– Manage call offs, partial shipments, and back orders until orders are completely fulfilled
– Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.
Requirements of the Customer Service Advisor:
– Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
– Great interpersonal skills, both written and verbal, with a professional and courteous demeanour
– Proactive view to manage and take ownership of order from inception to delivery
– Working Knowledge of Windows based IT Systems
– Ability to multitask and prioritise tasks in a fast-paced environment
– Excellent organisational skills and attention to detail
– Flexibility to adapt to changing priorities and responsibilities
If interested, please apply now!
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