Employer: Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Wrightington Hospital
Town: Wigan
Salary: £22,816 - £24,336 per annum
Salary period: Yearly
Closing: 28/01/2025 23:59
Administration Assistant
NHS AfC: Band 3
Choose Well - Choose WWL
Job overview
Provide administration and assistance with co-ordination of clinics, provide clerical support to the Fertility Team. Responsible for organising own work-load and monitoring/assisting in the overall smooth running of clinics. Monitoring clinic waiting lists and pathways. Undertake high level PAS/CSC input and informatics. Support Consultant PA inclusive of transcribing of clinical consultations.
Main duties of the job
1. Provide a confidential, administrative and clerical service to the Fertility team.
2. Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere.
3. Provide a first point of contact for patients accessing services via TeleQ.
4. Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
5. Provide audio typing and word processing support to Consultants PA.
6. Support other areas of the service, covering staff leave and sickness.
7. Maintain confidentiality when dealing with all forms of information.
8. Maintain office tidiness in all areas, adhering to safety around the office at all times.
9. Provide administrative support for Andrology Services.
10. Communicate between hospital and external bodies.
11. Liaise with consultants and senior nursing staff regarding clinics and support requirements.
Working for our organisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Detailed job description and main responsibilities
1. Provide a confidential, administrative and clerical service to the Fertility team.
2. Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere.
3. Provide a first point of contact for patients accessing services via TeleQ.
4. Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
5. Provide audio typing and word processing support to Consultants PA.
6. Support other areas of the service, covering staff leave and sickness.
7. Maintain confidentiality when dealing with all forms of information.
8. Maintain office tidiness in all areas, adhering to safety around the office at all times.
9. Provide administrative support for Andrology Services.
10. Communicate between hospital and external bodies.
11. Liaise with consultants and senior nursing staff regarding clinics and support requirements.
12. Responsible for maintaining an organised case-note library system specific to the Assisted Conception Unit.
13. Preparation of patient notes for use by consultant/nurse clinics including maintenance and up to date information, including obtaining reports, results, referrals, information from other hospitals where applicable, GP surgeries. Embryology notes from satellite hospitals.
14. Accessing information from other computer systems used at the Trust including EPR, HIS and FFP a system specific to online patient referrals for Fertility Fusion.
15. Cancellation/rearranging patient appointments to maintain patient flow. Maintaining where possible the standards of practice for the 18 weeks pathway.
16. Maintain and collate patient information required at MDT for use by multidisciplinary team.
Person specification
Qualifications
* Good standard of education including 5 GCSEs or equivalent.
* ECDL or equivalent knowledge and experience.
* RSA 2/3.
* NVQ 2/3.
Experience
* Previous admin experience within NHS.
* Experience of working with the public.
* Experience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB).
* Experience of office procedure.
* Previous experience of working within a multi-disciplinary team.
* 3-5 years experience within NHS.
* Previous knowledge of working within a clinic setting.
* Experience of Bighand application.
Skills
* Well developed organisational skills with ability to prioritise workload.
* Excellent telephone manner.
* Ability to work using own initiative and take direction.
* Well developed interpersonal skills to enable working autonomously as well as part of a developed team.
* Commitment to CPD.
Knowledge
* Trust systems.
* High level of understanding of office skills.
* Data Protection Act, GDPR.
* In-depth understanding of patient confidentiality.
* Freedom of information.
* Medical Terminology.
* Knowledge of HFEA.
Additional
* Clear vision of role.
* Willing to adopt a flexible approach to working hours including evenings.
* Calm under pressure.
* Willingness to meet the performance criteria set out in the job description and professional development.
* Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structure and vocabulary and without hesitation.
Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.
The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.
We endeavour to inform all applicants of the outcome of their application by email or SMS text message.
Guidance on Completing Your Application
Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.
On-Call
Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.
WWL has signed up to the Greater Manchester Continuous Service Commitment and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Address: Suite 7 Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
Telephone: 07786529327
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