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Why Truespeed?
We are a leading internet service provider committed to delivering high-quality, reliable connectivity to our customers. With a strong focus on innovation and customer service, we are looking for a Field Operations Support Manager to join our team and ensure the seamless execution of field operations.
Role Overview:
As a Field Operations Support Manager, you will be responsible for overseeing and supporting our field delivery team to ensure efficient service delivery, network maintenance, and customer satisfaction. You will play a vital role in coordinating field activities, optimising operational processes, and ensuring compliance with industry standards.
Key Responsibilities:
* Support day-to-day project delivery, street works, and installation support
* Deliver high-quality service while ensuring performance standards and contractual KPIs are met
* Identify and assess risks to project delivery at the earliest opportunity from a support perspective
* Ensure all permits are accurate and comply with current regulations
* Manage and work to reduce failed installations
* Ensure all direct reports have clear performance objectives and regular one-on-one meetings
* Conduct regular audits to maintain the highest service standards
* Oversee the installation back-office process, ensuring all systems are up to date
* Develop strong working relationships with both internal and external stakeholders
Required Skills & Experience:
* Proven experience in field operations, preferably within the telecommunications or internet service provider industry
* Strong leadership and team management skills
* Ability to understand, manage, and deliver KPIs
* Proficiency in effectively supporting project delivery
* Exceptional communication and interpersonal skills
* Innovative, creative, and proactive with a solution-oriented approach
* Experience in change management and process improvement
* Understanding of NRSWA, Chapter 8, and other relevant legislation and regulations
* Flexible approach with the ability to drive change
Why Work for Us?
Joining our team means becoming part of a supportive culture with a range of attractive benefits, including:
* Hybrid working
* Competitive salary
* Private healthcare
* Pension scheme
* Life assurance (4x annual salary)
* Attractive employee referral scheme
* 25 days of holiday plus bank holidays
* Free on-site parking
* Employee Assistance Programme
If you are an experienced and motivated professional looking for a challenging and rewarding role, we would love to hear from you!
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