About Our Client
The client we are working with are a large-scale manufacturers who supply & distribute household products to numerous FMCG & retail accounts across the North & the UK.
Job Description
Key Responsibilities will consist of:
* Act as a primary point of contact for high-level customer inquiries and escalations.
* Resolve complex customer issues with professionalism and efficiency.
* Support and mentor junior customer service representatives.
* Collaborate with internal departments to ensure seamless order processing and issue resolution.
* Maintain accurate records of customer interactions in the CRM system.
* Identify opportunities to improve customer service processes and suggest solutions.
* Assist in training new team members on best practices and company policies.
* Ensure customer satisfaction by providing timely follow-ups and resolutions.
The Successful Applicant
Requirements:
* Minimum of 3-5 years of customer service experience, preferably in the furniture or manufacturing industry.
* Strong problem-solving and conflict-resolution skills.
* Excellent communication skills, both written and verbal.
* Experience using CRM systems and other customer service software.
* Ability to work collaboratively in a fast-paced environment.
* Strong attention to detail and organisational skills.
* A customer-first mindset with the ability to build and maintain positive relationships.
* Leadership experience or mentoring skills are a plus.
What's on Offer
* Competitive Salary with performance-based bonuses.
* Comprehensive Health & Dental Insurance for you and your family.
* Generous Paid Time Off, including vacation, sick leave, and personal days.
* Employee Discount Program on all company products.
* Professional Development & Training opportunities.
* Flexible Work Arrangements for better work-life balance.
* Wellness Programs including gym membership discounts.
* Career Growth Opportunities within a growing company.
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