We have only the best roles at Cameo Consultancy
* J6835_1742813767 : Customer Care Advisor
Customer Care Advisor
Salary: Up to £25000 per annum + hybrid working, bonus, great benefits
* Reference: J6835_1742813767
* Job Type: Permanent
* Location: Banbury, Oxfordshire
* Skills: customer service, sales, administration, retail
* Industry: Call Centre and Customer Service
We are looking for a Customer Service Advisor to join an already busy department as additional support due to an internal promotion. If you're passionate about delivering excellent service and want to work in a dynamic environment, this could be the perfect opportunity for you.
This role is offered on an initial 9 month contract with hours from Monday to Friday, 8:30 AM to 5 PM, however, as the company is progressive, there could be permanent opportunities too.
What you will be doing as the Customer Service Advisor
* Accurately processing customer orders and requests.
* Managing pricing, product information, and general customer queries.
* Resolving complaints from start to finish with accountability and empathy.
* Assisting internal teams with sales strategies and promotional campaigns.
* Raising credit notes and handling return and repair processes.
* Liaising with logistics providers to ensure timely and successful deliveries.
Experience, skills and attributes required
* Confident and clear communicator with excellent customer service skills.
* Empathetic and resilient, able to deliver exceptional support even under pressure.
* Highly organised and detail-oriented, capable of managing multiple tasks effectively.
* Comfortable using IT systems; experience with SAP and Google Docs is a bonus but not essential.
* Proactive and solutions-focused, with a practical approach to problem-solving.
What's In It for You?
* Holidays: 32 days (including 8 bank holidays)
* Hybrid: 2 days per week, once trained
* Training: Comprehensive 4 week training program to set you up
* Benefits: A comprehensive package including a pension scheme, health plan, critical illness cover, sick pay, staff discounts, and the potential for permanent roles for the right candidates, subject to business needs.
* Modern workplace: A well respected employer offering fantastic culture, progression opportunities, and excellent facilities.
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