Job Description
We are seeking a talented and experienced Service Designer to join our Platform Delivery team. As a Service Designer, you will be responsible for defining the end-to-end service design for new or existing cloud services.
Working with the business and technical teams to obtain input and sign-off requirements to ensure the Customer experience is aligned with strategy. You will collaborate with cross-functional teams to understand customer needs, create user-centered service designs, and provide an exceptional end-to-end experience for our customers. This role requires a strong understanding of SaaS software, technical infrastructure, and emerging technologies, such as Kubernetes, Azure, and CI/CD, to effectively address the challenges of designing services in a complex technical landscape.
Tasks include but are not limited to:
1. End-to-End customer journey design of new or changed business services
2. Ensure customer focus within all service designs
3. Ensure that the technical and business requirements are fully captured, understood, agreed upon, consistent, and communicated according to the service strategy
4. Identification of opportunities to create a standardized capability that can be reused
5. Owner of the service design documentation to ensure there is one version of the truth
6. Work with the Business Process Owners, and stakeholders to shape the design
7. Lead design workshops
8. Provide guidance to Business Process Owners and stakeholders to ensure requirements are defined, meet the needs of the business, and are ready for development
9. Adhere to and guide the business to comply with the agreed design principles
Qualifications
10. at least 5 years of experience as a Service Designer in a SaaS software environment, with a focus on designing services around complex technical solutions
11. Ability to create compelling design artifacts, including service blueprints, customer journey maps, wireframes, and prototypes
12. Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and concepts in a clear and concise manner
13. Experience working in an Agile development environment is preferred.
14. Experience in coaching teams in design requirements
15. Strong team player and ability to work with global teams
16. Excellent interpersonal skills and the ability to manage multiple tasks simultaneously