Job summary
We are looking for a Patient Services Advisor to join our team, someone who has previously worked in Primary Care or Secondary Care and has experience in summarising medical notes and coding clinical correspondence. The hours are on a rotational shift pattern Monday-Friday, falling within our core hours of 7.45am-6.30pm.
The post available is for up to 37.5 hours per week (however we are willing to consider a job share if the right candidates are looking for fewer hours).
You will be working predominantly at The Boulevard Medical Practice but will be required to work at our branch site Horne Street Surgery on a rota basis.
Are you reliable? Hard working? Ambitious? Enthusiastic? Have good keyboard skills? Experience of working in Primary Care or similar? Do you enjoy attention to detail? Do you like to be busy with no 2 days the same? If you are saying yes to all these questions we want to hear from you!
Main duties of the job
Your role will be predominantly working within our admin team. Your main duties will include:
* Summarising of patients medical notes
* Processing GP2GP Transfer tasks
* Clinical Coding of correspondence
* Managing Pathology requests
* Internal/ External mail handling
* Filing of patient notes
* Monitoring our E-consultation inbox and NHS Mail inbox.
Applicants will need to be able to work well within a team setting but also independently when required.
The practice is committed to the development of all staff.
Applicants must have GCSE or equivalent passes at grade C or above in Math's and English.
About us
The purpose of The Boulevard Medical Practice is to offer care, support and advice to all patients to enable them to maximise their quality of life.
We are a very busy surgery within central Halifax, currently serving about 17000 patients across two sites: The Boulevard Medical Practice and Horne Street Surgery.
Job responsibilities
To have a thorough knowledge of all practice procedures and to work in accordance with written protocols.
* Opening and managing incoming mail
* Processing GP2GP Tasks
* Summarising patients medical records
* Coding clinical correspondence
* Managing Pathology requests
* Managing our online consultation inbox
* Managing our NHS Mailbox
* General day to day administrative duties
* Covering Reception & Telephones when required
* Maintaining absolute confidentiality at all times and being aware of all Information Governance and Data Protection regulations.
Confidentiality
In the course of seeking treatment, patients entrust us with sensitive information regarding their health. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information is to be regarded as strictly confidential.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, including:
* Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner which is welcoming and non-judgmental
Personal/Professional Development
* The post-holder will participate in any training programme implemented by the practice as part of this employment.
* Participation in an annual individual performance review, including maintaining a record of own personal and/or professional development.
* Taking responsibility for own development, learning and performance.
Quality:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions
* Contribute to the effectiveness of the team by reflecting on own activities
* Work effectively with individuals in other agencies to meet patients' needs
* Effectively manage own time, workload and resources
Communication:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognise people's needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
* Apply practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
Person Specification
Qualifications
Essential
* GCSE Grade A to C (9-4) in English and Maths
Desirable
* Medical Terminology
Experience
Essential
* Previous experience in Administrative Role and using computers
Desirable
* Experience in the following areas:
* Primary Care
* Medical Terminology
* GP2GP
* Summarising patients medical notes
* Clinical Coding
* Systm1
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Boulevard and Horne Street Practice
Address
Savile Park Road
Halifax
HX1 2ES
Employer's website #J-18808-Ljbffr