University Hospitals Sussex NHS Foundation Trust (279)
To work as part of the Women & Children's Divisional Team to provide a comprehensive clerical and reception service.
Main duties of the job
The post holder will be responsible for providing comprehensive administration and clerical support to the maternity department. This includes adhering to booking and referral policies. The post holder will be required to work as part of a team with clinical staff to deliver the highest standards of administrative support possible for all patients and staff.
1. To work as part of the women and children's division to provide a comprehensive clerical service. To undertake filling, retrieval and day to day maintenance of patients' maternity records in accordance with the unit requirements.
Post holder must be able to maintain composure, efficiency and a positive, customer-service orientated manner during periods for peak workload with frequent interruptions, under tight deadlines.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Job responsibilities
1. Receive and respond to telephone calls from patients who wish to change/cancel their appointment.
2. Receive and respond to booking requests from within the hospital and from patients.
3. Check clinic bookings for addons of ad-hoc appointments.
4. Book transport and interpreters where required and record requirements appropriately.
5. Attend trust meetings where required.
6. Any other duties that may be required from time to time in line with post holder's grade, experience and job title.
7. Provide comprehensive and effective administration support assistance to the maternity administrators (in line with responsibilities outlined).
8. Answer telephone and email queries.
9. Book the combined screening and pass referral to relevant team.
10. Arrange for patients' health records to be located and prepared for those requesting them, prioritising urgent requests.
11. To keep PAS updated with the tracking of medical records to ensure location is recorded at all times.
Person Specification
Essential and desirable
* Ability to input data accurately.
* Great time management.
* Knowledge and understanding of NHS organisations.
EDI
* Evidence of having championed diversity in previous roles (as appropriate to role).
* Evidence of having undertaken own development to improve understanding of equalities issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
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