About The Role
Essential Roles & Responsibilities
1. Perform assessments against the Claranet developed Microsoft 365 Certification on behalf of Microsoft
2. Provide timely communication with ISVs to ensure continued progression through assessments that have started
3. Provide ongoing support to ISVs looking to start an assessment or already progressing through an assessment
4. Liaise with Microsoft in support of deliver of the Microsoft Project
5. Participate in ISV calls to; provide Q&A (question and answer) support for ISVs wanting to start the assessment, performing remote assessment activities, etc.
6. Where appropriate, provide a mentoring to associate colleagues delivering the Microsoft Project
7. Maintain excellent communication with customers
8. Maintain excellent communication and collaboration with internal teams to support Claranet in meeting its vision
9. Keep up with industry trends, emerging threats, and technological advancements to effectively address new challenges and technologies
10. Where necessary, perform QA (Quality Assurance) reviews of reports produced by the Cyber Security function’s GRC team
11. Where appropriated, fulfil or supporting other GRC team members in fulfilling other customer consultancy / projects, such as ISO 27001, cyber security reviews, risk assessments, etc.
12. Where necessary, assist with the development and growth of the Cyber Security function’s services offerings
13. Fulfil any re-certification requirements and CPE (Continuing Professional. Education) obligations required to complete duties.
14. Duties may be completed remotely, from our Leeds office or at customer sites as applicable. Therefore, travel to customer sites may be required as will an element of out of hours working when required.
Teams to collaborate with
15. Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions.
16. Customer Success and Growth – ensure that the portfolio is up to date, meets customer needs, enables cross and up selling, and provide pre-sales support when required.
17. Portfolio, Alliances & Technology Practices – support efforts to embed Cyber Practice function services into customer solutions.
18. Finance & Corporate Development – submission of any work-related expenses.
About You
Behavioural competencies – organisational and behavioural fit
19. Customer facing, able to represent Claranet confidently and professionally
20. Willingness to travel to deliver onsite work as required
21. Ability to identify and work with colleagues to deploy improvements to delivery processes
22. Self-motivated and able to work in an independent manner as well as part of a dynamic team
23. Excellent written and oral communications skills
24. Excellent attention to detail
25. Good numeracy and organisational skills
26. Positive, collaborative, and enthusiastic
Critical competencies – technical fit
27. Aptitude for understanding, interpreting, and applying objective standards to specific responses
28. Working under pressure of deadlines and structuring workload accordingly
29. Problem-solving, helping others to understand complex ideas
30. Providing advice and guidance in customer-facing situations
31. Ability to work to tight deadlines, prioritise and manage workload
32. Good knowledge and understanding of security technologies
33. Good knowledge and understanding of networking
34. Ability to quickly learn and understand new skills and technologies specific to the Cyber Security industry
35. Providing advice and guidance in customer-facing situations
36. Take own initiate to expand information security knowledge
37. Ability to write concise, accurate and timely reports
Desirable competencies
38. Any exposure to audit frameworks; PCI DSS, ISO 27001, NIST, SOC 2, etc.
39. Exposure to Amazon’s and/or Microsoft’s cloud platforms.
40. GDPR Experience
41. SOC 2 Experience
42. NIST Experience
43. Full UK driving license (for UK recruitment)
44. Experience managing client projects.
45. Information security consulting experience.