We are pleased to be recruiting for a motivational and inspirational Tenancy Support Services Manager to join our team. You will be based in our Yeovil office with potential to travel to other offices as required. As the Manager of the Tenancy Support Services Team, you will oversee a dedicated team of officers who assist customers in claiming benefits, maximising their income, and supporting with tenancy-related matters. Your team includes the Tenancy Support Services Team Leader, who manages the administrative staff. Strong management skills are essential, along with experience in housing and a basic understanding of benefits such as Universal Credit and Housing Benefit. At Abri, wellbeing is at the heart of everything we do. Our priority is to ensure customers are supported throughout their tenancy, and that their homes remain safe and managed to the highest standard. We strive not just to maintain the status quo, but to continuously improve. In this role, you will work closely with numerous teams across Abri to achieve these goals. Interviews will be taking place at our Yeovil office on the 28/29th January 2025. Who we are Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most We’re investing in our communities, to address local issues and create opportunities for everyone As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs. More information about Abri and our strategic objectives can be found at www.abri.co.uk. What you can expect Benefit 4 Benefit 5 Benefit 6 What you can expect 28 days holiday the opportunity to buy and sell holiday Generous pension scheme with contributions up to 10% Money off tons of high street and online retailers Life assurance of 5x your annual salary Generous parental and family leave Health and wellbeing packages Flexible working Free eye tests Cycle to Work scheme About you We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you Be yourself Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique. To our agency friends We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. Documents