Job Description We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract) to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations. Greet and welcome guests warmly upon arrival, providing a positive first impression Handle check-in and check-out procedures efficiently and accurately Respond to guest inquiries and requests promptly and professionally Manage room reservations, assignments, and status updates Assist guests with information about local attractions, dining options, and transportation Coordinate with housekeeping and maintenance departments to ensure guest satisfaction Handle phone calls, emails, and other communications in a timely manner Process payments and maintain accurate financial records Ensure the lobby and reception area are clean, organized, and presentable at all times Collaborate with other departments to resolve guest issues and enhance overall experience Maintain security awareness and follow established safety procedures Respond to guest reviews and request Ensure proper invoicing Ensures proper cleanliness of the kitchen,office and reception area Handles the breakfast set-up and snacks and drinks sales Respects all Food and Safety protocols Any other Ad-Hoc