About Comply365
Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with the most comprehensive product portfolio to elevate operational excellence, and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and agile operations.
Our culture truly sets us apart at Comply365. In addition to our unwavering dedication to our customers and products that we offer, we are, first and foremost, a diverse team of driven, energetic, and passionate individuals who work together to make a direct impact on the future of our company. We have built, and continue to build a world-class, dynamic, and people-first culture. We believe in celebrating one another's achievements, open communication, and transparent leadership.
About This Position
We are looking for someone who will be a rockstar when it comes to customer service. The right candidate will be technically inclined and have a glowing track record of effectively communicating in writing and over the phone with clients at all levels. Reporting to the Director of Customer Service, this person will manage client requests for technical support by accurately assessing, researching and implementing the resolution in a timely manner. Business hours for this position may vary and may include evenings, overnights, or weekends.
Success in this role requires accuracy, speed, critical thinking and strong oral and written communication skills. You are an adaptable, teachable, and efficient person who is not afraid of deadlines and can work in a fun, fast-paced environment.
Responsibilities:
* Manage customer requests for technical support by accurately assessing, researching and implementing the resolution in a timely manner via telephone and e-mail.
* Execute professional communications with customers and colleagues to contribute to a successful and timely resolution of technical issues.
* Consistently demonstrate comprehensive understanding of the technical details of our products.
* Trouble-shoot and test product releases or enhancements and document potential issues.
* Monitor system performance, respond to alerts, perform light diagnostics and troubleshooting of back-end infrastructure and integration issues.
* Interact with the product and engineering teams for escalations.
Required Skills & Experience:
* 1+ years of experience in technical user support.
* 3+ years of customer service experience.
* Passion for technology, strong personal drive to continually learn, innovate and improve.
* Experience with chat and customer interaction.
* Basic knowledge of HTML.
* Basic technical knowledge of the techniques and procedures of software/hardware and IT infrastructure support.
* Able to identify, correct and/or advise on technical issues.
* Experience with Microsoft Excel, Word and Outlook.
Preferred Skills & Experience:
* Basic knowledge of XML
* 1+ years' experience supporting cloud-based or software-as-a-service products
* Degree in a business or computer science related field
Why you should come aboard!
We can't promise you a bar in far Bombay... but have a range of benefits including considerations for healthcare, private medical insurance, 27 days holiday, increasing to 30 days, with option to buy/sell up to 3 days, work life balance, help with cost of living through vouchers and reductions in leisure, retail and travel. For more information on our full range of benefits, please visit our website .
Comply365 is a global company, and our success draws upon our employees' diverse viewpoints, skills, and experiences. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Posted by ApplicantPro