Join Focus Birmingham as 'Head of Services and Quality', and Make a Difference Are you passionate about delivering high-quality, person-centred care and support services? Focus Birmingham is looking for a dynamic, strategic Head of Service to lead and oversee our front-line care, ensuring compliance with regulatory standards and best practices. You will be responsible for overseeing Focus’s CQC-registered services, focusing on governance, quality, and making a lasting impact in empowering individuals to lead fulfilling lives. Key Responsibilities: Leadership and Management: Provide strategic leadership and operational oversight of Focus Birmingham’s front-line care and support services. Manage resources effectively, including staffing, budgets, and facilities, to deliver high-quality, cost-effective services. Foster a culture of collaboration, accountability, and continuous improvement across all services. Quality and Governance: Develop robust governance frameworks ensuring safe, effective, person-centred services. Use data and feedback to monitor and evaluate service quality, driving continuous improvement. Ensure compliance with statutory and regulatory requirements, including safeguarding, health and safety, and data protection. Lead incident management, audits, and action plans to enhance service quality. Service Development: Collaborate with the executive team to innovate and enhance services aligned with the charity’s values. Champion co-production and ensure services reflect the voices of those we support. People Management: Inspire and lead service managers and teams, fostering professional development and well-being. Oversee recruitment, training, and workforce planning to ensure motivated, skilled teams. Apply a strengths-based approach to support individuals with complex needs. Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including service users, families, commissioners, and community partners. Represent Focus Birmingham at external forums, advocating for individuals with care and support needs. Collaborate with fundraising and business development teams to secure funding and resources. Qualifications and Experience: Level 5 Diploma in Leadership for Health and Social Care (or equivalent). Proven senior leadership experience in health and social care, with deep knowledge of CQC regulations. Expertise in managing diverse services and delivering high-quality, person-centred care. A track record of driving measurable impact and continuous service improvement. Skills and Attributes: Strong leadership, people management, and communication skills. Excellent problem-solving abilities with a focus on continuous improvement. Resilient and adaptable in a dynamic environment. Collaborative, supportive, and focused on team success. Person-centred approach, empathetic, and respectful.Optimistic with a can-do attitude and an effective communicator. Benefits we offer: Additional leave Company pension Discounted or free food Employee discount Free or subsidised travel Referral programme Ready to lead, inspire, and make an impact? Be part of a team that 'Makes lives better'—join us as the Head of Services and Quality at Focus Birmingham and be part of our mission to empower individuals with care and support needs to live fulfilling lives. To apply, please see the attached recruitment pack for more information about the role, and return a Focus Birmingham application before the closing date on 09/03/25. Pay: £44,331.39 per year, Closing date: 09/03/25 Focus Birmingham is an equal opportunities employer. We value diversity and are committed to creating an inclusive and equitable workplace. We encourage applications from individuals of all backgrounds, regardless of race, gender, age, sexual orientation, disability, or religion. We are committed to ensuring everyone can access our website and this application process.