LHV Bank, a fully licensed UK bank, specialises in Savings, Banking Services for global fintechs, and SME Lending solutions for UK businesses, offering commercial real estate investment and trading loans from £0.5m. As a leading provider of real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions, LHV Bank supports 200 fintech companies, including Airwallex, Currencycloud, Truelayer, and Wise, serving 10 million end customers and reaching a potential market of 500 million across the UK and Europe. After obtaining its UK banking licence in May 2023, LHV Bank entered the retail savings market via deposit aggregators in August 2023, followed by the launch of its direct-to-customer retail banking proposition in December 2024. For more information, visit lhv.com. This role reports directly to the Compliance Monitoring Manager (CMM) and operates alongside colleagues in the AML/Fraud and Compliance teams to support the Chief Compliance Officer (CCO) in developing and implementing the compliance agenda for LHV Bank. The Compliance Monitoring Officer (CMO) supports the CMM in delivering a Compliance Monitoring Plan (CMP) which provides assurance to senior management and Board that the bank is operating within the compliance risk appetite, and in line with the relevant conduct guidance and UK regulations. As the team is still evolving, we are seeking colleagues who are flexible in their approach and pragmatic in their reasoning, comfortable in working within a fast-paced environment and confident with supporting the business by providing subject matter expertise. We require a range of complementary soft skills and are seeking candidates with sufficient experience across some or all of the business areas noted below. This role provides an opportunity for career progression to someone who is familiar and comfortable with the world of compliance monitoring and conducting thematic reviews and is seeking to gain further breadth and depth across both retail banking and payment services. Key Purpose: Undertake 2 nd line compliance monitoring activities as part of the risk-based CMP, Provide when required subject matter expert advice and support on monitoring of Anti-Financial Crime Second Line of Defence (AFC 2LOD) monitoring, Support the CMM with the development of compliance monitoring practices and data collection techniques, Support the CMM and CCO in embedding a strong compliance culture across the organisation. Duties and Responsibilities: Undertake activity as directed within the scope of the CMP; across the bank and any third-party providers. This includes working closely with the AFC 2LOD team, to ensure the activity effectively covers AML, counter terrorist financing, sanctions and fraud risk. Accurately assess the risk of any issues identified, to enable effective prioritisation of reporting and subsequent actions tracking. Maintain awareness of broader conduct risk and regulatory expectations in respect of treating customers fairly and Consumer Duty, to provide support and guidance to colleagues and to demonstrate appropriate personal conduct. Produce clear reporting of issues to CMM and business owners/stakeholders, to enable appropriate actions to be identified. Escalate material/significant issues to CMM at the earliest opportunity, to enable discussion and relevant action to be taken. Support CMM in tracking progress of the CMP and providing updates to CCO and other Governance forums. Ensure records of activity and issues are retained and tracked to completion. Assist the CMM with the development of monitoring techniques through the use of data and MI, where possible utilising technology to its advantage to maximise resources and efficiency. Deliver constructive feedback and challenge through positive stakeholder engagement and relationships. Effectively plan and schedule personal activity, to ensure timely delivery of the CMP. Where issues are identified, escalate to CMM at the earliest opportunity, so that coaching and actions can be undertaken. Support the CMM with data collection and delivery of succinct risk-focussed reporting to CCO, Executives and Board committees. Where necessary, support AFC 2LOD team, CCO and/or CRO with investigations that have potential conduct risk impact. Work collaboratively with all Compliance team colleagues to ensure the broad compliance agenda is delivered. Support employee education on compliance-related matters – in a manner that promotes and enhances a robust organisation-wide compliance culture. Provide constructive challenge and work positively to find solutions to ad-hoc compliance issues or developments. Skills and Experience: Prior experience of working in a regulated banking/financial services environment. Preferably have experience in completing compliance monitoring activity (Thematic, Focus, Continuous or Deep Dive Reviews) under delegated authority, ideally in a bank. Working knowledge of compliance topics relevant to LHV, including a number of the key relevant business/regulatory topics listed below. Ability to develop data and MI suited to supporting the CMP, ideally utilising technology to best advantage. Report writing experience. Ability to consider the requirements of Consumer Duty and Treating Customers Fairly within the broader customer outcomes assessed during reviews. Desirable relevant business/regulation experience: Payment Services, especially banking as a service business models. Retail Banking. Merchant Acquiring and card issuing, including payment scheme rules. Provision of safeguarding accounts. Commercial lending, including unregulated secured loans via broker distribution. Retail deposit-taking, including via deposit aggregators and depositor protection rules. Consumer lending. This role will involve occasional travel to other offices, which currently include Tallinn, Manchester and Leeds. Some of our benefits • Competitive salary & progression • Open and inclusive culture • Hybrid working • Fantastic offices and great working environment • Vitality Health Plan (includes private health insurance, travel insurance, gym discounts) • Medicash health plan (Level 3) • 5% employer pension contribution • Life assurance • Income protection insurance • 28 days holiday plus 3 additional days, bank holidays & further days for various key life events • Team socials