Location: Exeter, EX2 5DY
Salary: £22816.00 to £24336.00
Date posted: 13th September 2024
Closing date: 29th September 2024
Our professional responsibility is to reduce the risk of infection to others as far as possible. Getting vaccinated against diseases that can be passed person-to-person in healthcare settings is part of this responsibility. The Trust will provide advice, guidance and support on vaccinations and access to vaccinations where requested.
Job Description:
We are seeking a Band 3 Business Support Administrator within our innovative and supportive Clinical Health Psychology & Neuropsychology Service, serving the Royal Devon Universities HealthCare NHS Trust, based at Church Lane. Our trained Clinical Psychologists, Neuropsychologists, and Assistant Psychologists are often based in inpatient rehabilitation centres, multi-disciplinary medical teams, or in community services.
This is a full-time role (37.5 hours per week). The working pattern is to be discussed and agreed.
The post holder will provide comprehensive administrative support to our team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The work is varied, supporting clinicians, patients who contact the service, booking appointments and managing a complex referral system. Excellent written and verbal communication skills and a professional telephone manner are essential.
Main duties of the job
1. Work within an administration team supporting and assisting Clinicians and wider team on a daily basis.
2. Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system, from referral to discharge.
3. Occasionally taking and distributing formal minutes, recording clear actions and maintaining attendance records.
4. Order stationery and other necessary items for the team via the electronic procurement system.
5. Processing work from our shared inbox, booking appointments and creating appointment letters.
6. Reception cover when required.
About us
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trust's core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part-time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job responsibilities
Please see the attached Job Description and Person Specification which will provide further information on this role.
Person Specification
Qualifications
1. RSA 3 Word Processing or equivalent level of experience in practice.
2. NVQ3 in administration or equivalent level administrative knowledge and experience.
3. Evidence of continuing professional and personal development.
4. GCSE English or equivalent.
5. Shorthand or Speedwriting.
6. ECDL (European Computer Driving Licence).
Experience
1. Excellent organisational skills.
2. Ability to prioritise workload and adapt to change when required.
3. Previous experience of working within an administrative or secretarial team.
4. Experience of dealing with confidential and complex information.
5. Previous experience of working in a Healthcare or Social Care administrative setting.
6. Ability to take accurate formal and informal minutes.
7. Demonstrate good numeracy and literacy skills.
Knowledge and skills
1. Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
2. Working knowledge of a range of administrative procedures including diary management and arranging appointments.
3. Experience or understanding of creating electronic records, electronic filing systems.
4. Electronic database management.
5. Ability to manage diverse workload whilst dealing with frequent interruptions.
6. Knowledge of our business and how it supports patient care.
7. Excellent interpersonal and communication skills both written and verbal.
8. Able to deal confidentially and tactfully with people at all levels.
9. Ability to take and convey clear messages.
10. Experience in dealing with people in distress in a calm and confident manner.
11. Understanding and respect of confidentiality in the workplace.
12. Able to plan, organise, prioritise, coordinate and work flexibly.
13. Able to deal with difficult situations.
14. Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision.
15. Positive attitude towards mental ill health and disability.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr