What's involved with this role: Temporary Neighbourhood Officer - Housing Reference no: Berneslai 0009 7A4A / 1 Pay Rate: £15.78 per hour PAYE 37 Monday – Friday, normal working hours This opening assignment is for 4-5 months City: BARNSLEY Standard DBS disclosure required Hybrid working Responsible for delivering a proactive reassuring practical and visible customer focused tenancy and estate management service and making a real difference to customers and the communities. Provide a responsive neighbourhood management service that is consistent and supportive to customer needs and aids the sustainment of tenancies, including key elements Housing Management, Environmental Management, Community and Tenancy Support, Community Safety, Compliance and Community Cohesion. Key responsibilities: Deliver a highly visible, effective and proactive tenancy and neighbourhood management service Deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required Responsible for the day-to-day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets. Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed. Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent. Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities. Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.) Provide low level support and make appropriate referrals to services or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader. Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. Organise and assist the community with regard to minor environmental clean-up campaigns. Identify and signpost any repair/maintenance issues accordingly. Qualifications: NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience/transferable skills. Experience: Experience of social housing, including estate management and tenancy management or community safety related work. Experience of working with software applications including Microsoft office and bespoke IT Systems. Skills & Abilities: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite). Ability to communicate with residents and colleagues effectively. Ability to provide customer focussed and responsive services. Ability to use initiative and work to deadlines to achieve targets. Ability to organise and prioritise own workload with minimal supervision. Ability to travel as necessary to meet the needs of the post. Ability to prepare and present information concisely and clearly and adapt communication for a range of audiences Ability to influence, negotiate and persuade. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address. Please feel free to apply to us directly via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please