Build strong working relationships with directorate and divisional leaders by providing direct coaching to deploy the entire management system at a directorate level. Engage and communicate regularly with divisional teams to build relationships. Act as a coach, ensuring the use of the correct coaching approaches as required, including the PFIS 3 step coaching model and relevant coaching skills such as effective questioning, active listening, generating tangible actions and giving helpful feedback. Provide fair challenge at frontline, directorate and divisional meetings to challenge ways of working and provide insight into utilising the management system to bring about change and improvement requiring concentration in delivering the subject matter and ability to respond to questions posed. Support the delivery of PFIS training and continuous improvement tools training when required to enable building of capability across the organisation, ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity. This will require long periods of intense concentration through potentially unpredictable scenarios where teams will be trying to absorb information and seek clarification. Be able to train on all aspects of continuous improvement and the required tools as well as being able to support A3 training (Yellow belt). Develop and create engaging webinars / virtual training in continuous improvement tools to support capability building across the organisation. Promote the entire improvement system and Patient First values to encourage new ways of working across the organisation. There will potentially be barriers to understanding and / or acceptance, as this will lead to different ways of working and challenging the status quo and the practitioner will be required to negotiate, persuade and motivate staff to engage. Be able to deliver presentations to a variety of audiences including front line staff, divisional or senior leaders etc. Work closely with the other Patient First Improvement Practitioners to ensure consistency in ways of working across all divisions and standardise practises.