Job Description
Tangent International are urgently looking for a Customer Success Manager to work a 12 month extendable contract based in Reading! (Hybrid)
What you’ll be doing:
The Customer Success Manager is an individual contributor role within our Global Customer Success organization. The Customer Success team is obsessed with guiding customers towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams. As a Customer Success Manager, you will contribute to growing the book of business by effectively utilizing resources and tools as well as supporting internal teams. Key activities include but are not limited to maintaining a healthy book of business through digital and transactional interactions, identifying and managing churn risks, discovering growth and expansion sales opportunities, supporting internal teams with back-office tasks and activities.
Essential job functions:
1. Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
2. Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
3. Assist customers and local teams with billing queries and related activities.
4. Assist customers and local teams with...