Head of Event Operations - National Theatre London
£50,000
Healthcare & Wellbeing
Exclusive Perks & Discounts
Workplace Benefits
Leave & Family Support
Career & Financial Support
NT Food & Drink is a unique and dynamic partnership driven by Levy and KERB, embedded within the National Theatre on the South Bank. Our ambition to create a world-class hospitality destination at the heart of the world's most iconic theatre is powered by our progressive people-first approach, centred on environmental and social sustainability. We celebrate inclusivity with purpose, putting the development and progression of our future leaders centre stage. Our shared goal is to ensure all food and drink spaces support the NT's overall values, vision, and culture.
Purpose
As the Head of Event Operations, reporting directly to the Sales and Events Director, you will be responsible for overseeing the successful delivery of a wide range of internal and commercial events across multiple spaces within the iconic National Theatre. In this leadership role, you’ll drive exceptional results across both quantitative and qualitative KPIs, ensuring the highest standards of service, product consistency, and operational efficiency. You will champion team growth and development, while also playing a key role in advancing our sustainability goals, including supporting our ambitious 2027 Net-Zero transition plan through mindful, impactful decisions. From financial management to operational excellence, your leadership will set the stage for unforgettable events that align with our values and mission.
Responsibilities
1. Event Delivery
o Oversee all events, ensuring high standards and responsible alcohol service.
o Manage client communication and event logistics.
o Complete H&S paperwork and post-event reporting.
2. Team Management & Training
o Supervise event operations team, including staffing, rotas, and training.
o Oversee inductions, H&S training, and SOP updates.
3. Health & Safety
o Conduct H&S audits, update risk assessments, and ensure compliance.
o Manage food safety, pest control, and equipment maintenance.
4. Equipment & Logistics
o Manage event kit, equipment, and logistics coordination.
o Operate AV & lighting, ensuring maintenance reports.
o Audit linen contracts and venue upkeep.
5. Financial & Reporting
o Manage labor costs, stocktakes, and sales reporting.
o Oversee event P&L.
6. Stakeholder Management
o Build relationships with key partners, suppliers, and internal teams.
o Ensure supplier compliance with regulations.
7. Other
o Support event sales and planning to drive revenue.
o Prioritize internal event needs, especially for high-profile clients.
o Promote sustainability in event delivery.
Requirements
Experience
Leadership
Organisation
Flexibility
Safety & Compliance
Financial Acumen
Innovation
Join us and be a part of shaping the future of NT Food & Drink by driving a workplace culture where people thrive!
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