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The Customer Service Centre is a Centre of Excellence and ensures our clients' customers receive a high level of customer satisfaction. The Customer Services team, based in NI, provides inbound and outbound customer service to all of our client’s customers.
About the role
* To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice.
* To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
* Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
* To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
About you
If you are interested in developing a career in the Sales Support area, have strong social skills and are keen to join an international company, this is a phenomenal opportunity for you.
What you will bring
* At least 6 months Customer Service Experience in a busy customer service role
* Knowledge of SAP and SalesForce/CRM tools is a significant advantage
Sector: Commercial, Admin & Office Support
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