Customer Segment Consultant I
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Enterprise Job Description:
This role will be responsible for driving program design and management for strategic initiatives that impact the Consumer Investments and Employee Banking & Investments organization and/or cross-line of business. This role will own the development, coordination and implementation of projects, including project plans, design deliverables, governance requirements and communications. The ideal candidate will demonstrate strong project management skills, resourcefulness, and the ability to manage multiple workstreams simultaneously. Role requires strong communications skills and partnership with business partners, subject matter experts and stakeholders to meet deadlines and deliver high quality project results.
Activities will include:
1. Lead project management routines with work team including line of business, support and technology partners to ensure effective and timely execution.
2. Develop program materials, including leadership presentations, process and procedure documents, detailed timelines and implementation plans, readiness materials and technology requirements.
3. Execute data analysis to derive relevant findings and utilize to develop and support solutions and process improvements.
4. Coordinate stakeholder, leadership and governance reviews.
5. Drive program implementation and communications working with partners and front line leaders.
6. Develop and manage project plans, agenda planning and program timelines to ensure deadlines are met and projects remain on track.
Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications.
Required Qualifications:
* Strong written and verbal communication skills, including ability to influence and drive consensus.
* Self-starter who can work independently, prioritize deliverables and manage time effectively.
* Ability to execute comprehensive and robust data analysis.
* Experience in Consumer, Consumer Investments or Wealth Management Lines of Business.
* Ability to develop and maintain strong relationships across the organization.
* Exceptional organization skills, attention to detail and ability to coordinate and manage projects with multiple partners and stakeholders.
* Highly proficient with Microsoft PowerPoint, Excel and Office applications.
* Comfortable working in a fast-paced, collaborative environment.
Desired Qualifications:
* Familiar with Consumer Investments products/services.
* Familiar with Global Wealth and Investment Management (GWIM) and/or Retirement & Personal Wealth Solutions (RPWS) solutions/processes.
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details
Pay range: $72,100.00 - $114,400.00 annualized salary, offers to be determined based on experience, education and skill set. This role is eligible to participate in the annual discretionary plan.
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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