I am partnering with a leading brand within the Automotive industry who are looking for a Junior Supply Chain / Customer Service Advisor to join their high performing and successful Supply Chain department.
The role comes with an opportunity to learn, develop and be part of a well-established team, high performing culture and exposure of learning end to end supply chain skills.
The role is hybrid with 3 days per week in the office.
If you are looking for a role where you can learn and progress and you have a passion, enthusiasm to be part of a high performing culture then please apply.
Responsibilities:
* To receive and handle all inbound calls, faxes & emails as per service level agreement.
* To receive and process customer orders accurately and efficiently.
* To provide assistance and support to the Supply Chain as and when required.
* To be involved in ‘selling-in’ promotions and incentives relating to pro-active sales.
* Provide ad-hoc telemarketing support.
* To proactively make calls to customers as required.
* To maximise all sales opportunities by pro-actively offering alternatives and up-selling.
* Achievement of team and individual KPI’s.
* To gain an understanding of the Company’s sales strategy and pricing policy.
* To develop and maintain a close working relationship with customers, both internally and externally.
* To display a high standard of Customer Care and adhere to and promote the company quality standards at all times.
* To be involved in regular product knowledge updates to learn features and benefits to enable effective selling.
* To ensure the allocation of stock is managed as per company standards.
* To understand functions of departments to enable effective management of all calls.
* To continually ensure that all Supply Chain processes relate to improved levels of customer service.
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