Job Title: IT Support Engineer
Location: Lancaster
Salary: Up to £35,000 + Expenses
Work Model: Fully on site, driving license and own vehicle required
About the Role:
As part of our clients expanding team, we're looking for a skilled IT Technical Engineer to provide comprehensive IT support to schools across Lancashire (within a 1 hour radius of Lancaster).
You'll be responsible for maintaining school networks, troubleshooting technical issues, and ensuring a smooth-running IT infrastructure. Acting as the main point of contact for your assigned schools, you'll play a key role in delivering a high standard of service.
Key Responsibilities:
Deliver IT support across school networks, ensuring systems remain functional and secure.
Install, configure, and maintain a range of IT equipment, including desktops, laptops, iPads, and servers (Windows & macOS).
Provide first, second, and third-line support, diagnosing and resolving technical issues efficiently.
Assist with network setup and maintenance, including Microsoft Windows Server and Active Directory.
Offer responsive and professional customer support to staff and students.
Work collaboratively with the wider IT team to enhance service delivery and tackle complex challenges.
Skills & Experience:
Previous experience in IT support, ideally within an educational setting (highly desired)
Strong troubleshooting skills for hardware, software, and networking issues.
Familiarity with school IT infrastructure, including operating systems, software, and peripherals.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
A good understanding of safeguarding and child protection policies (training provided).
A relevant IT qualification or evidence of further study in a related field.
Additional Information:
Travel: A personal vehicle is required for travel between schools (mileage expenses covered).
Employment Type: Permanent, full-time position (subject to a six-month probationary period).
Enhanced DBS Check: Required for the successful candidate.
What they Offer:
20 days holiday + bank holidays, plus a company shutdown over Christmas & New Year
Company pension scheme
Performance-based bonuses
Paid company events
Expenses / milage paid
If you're a dedicated IT professional looking to make a real impact in the education sector, we'd love to hear from you!
Key Skills: IT Technician, IT Engineer, 2nd Line, 3rd Line, 1st Line, MSP Engineer, ICT Engineer, School Support, Managed IT Services
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy