Musgrave is one of Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 15 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest, and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to ensure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too. We are seeking a Warehouse Supervisor.
The successful candidate will support the Warehouse Manager to lead, manage, and motivate the warehouse team to achieve operational targets and standards in a business where customer satisfaction is critical.
The key responsibilities of this position will include (but are not limited to):
Daily Activities
* Organise, plan, and manage the day-to-day warehouse operation effectively in line with daily and weekly planner, ensuring all targets are met.
* Assist by managing daily budgetary requirements around KPI reporting for colleagues & operational support.
* Collaborate with all other departments to ensure all targets are achieved.
* Work closely with stock & admin team to help manage customers and suppliers.
* Provide strong communication with all elements of the supply chain, both internal and external, answering emails and Teams calls and meetings when required.
* Support the wider warehouse operation when necessary.
* Manage and conduct work activities in such a way as to ensure the safety, health, and welfare at work of all employees.
* Ensure excellent levels of service and quality to customers.
* Monitor and investigate claims and implement appropriate plans to reduce instances of customer complaints and claims, management of accuracy and performance levels.
* Ensure service continuity at peak seasonal times.
Health and Safety
* Ensure the safety, health, and welfare at work of all employees.
* Adhere to all Company, statutory, and Health and Safety obligations, completing all inspections and recording good and bad catches.
* Complete safety walks daily with actions taken as necessary.
* Ensure colleagues complete daily MHE checks and complete paperwork. Weekly and monthly checks to be conducted also.
* Manage and conduct work activities to prevent any improper conduct or behaviour likely to endanger employees.
* Implement the safety, health, and welfare measures necessary for the protection of employees.
* Lead the warehouse team to take pride in the warehouse and always maintain good housekeeping.
* Ensure end-to-end processes are completed for all accidents and incidents on I-Auditor, complete investigations, and report the information to management as directed.
People Management
* Proactively motivate team members to achieve planned targets and deadlines by providing guidance and encouragement.
* Update team members on company news and initiatives, and gain colleagues’ feedback as required.
* Assist in the recruitment, onboarding, and development of new colleagues as required.
* Ensure all team members are trained and assessed for competency on an ongoing basis.
* Conduct investigations & disciplinary interviews/process in line with company policy.
* Set team objectives & targets and monitor & feedback on performance on an ongoing basis.
* Complete annual performance reviews for all team members and offer support and guidance on future areas for development.
* Maintain accurate and up-to-date training records, keeping all warehouse staff compliant.
The ideal candidate will have/be:
* Minimum 12 months experience of managing a team in a fast-moving customer-oriented warehouse operation.
* Excellent communication, people management, and customer service skills.
* Good organisational, administration, and problem-solving skills in a fast-moving environment.
* A willingness to support the business by living the Musgrave values.
* Ability to work under pressure.
* Proficient in the use of Warehouse Management System.
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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