Musgrave is one of Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 15 market-leading food and beverage brands that include SuperValu, Centra, Frank and Honest, and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too. We are seeking a Warehouse Supervisor.
The successful candidate will support the Warehouse Manager to lead, manage and motivate the warehouse team to achieve operational targets and standards in a business where customer satisfaction is critical.
The key responsibilities of this position will include (but not limited to):
Daily Activities
1. Organise, plan, and manage the day-to-day warehouse operation effectively in line with daily and weekly planner, ensuring all targets are met.
2. Assist by managing daily budgetary requirements around KPI reporting for colleagues & operational support.
3. Collaborate with all other departments to ensure all targets are achieved.
4. Work closely with stock & admin team to help manage customers and suppliers.
5. Provide strong communication with all elements of the supply chain both internal and external answering emails and Teams calls and meetings when required.
6. Support the wider warehouse operation when necessary.
7. Manage and conduct work activities in such a way as to ensure the safety, health, and welfare at work of all employees.
8. Ensuring excellent levels of service and quality to customers.
9. Monitoring and investigation of claims and implementation of appropriate plans to reduce instances of customer complaints and claims, management of accuracy and performance levels.
10. Ensuring service continuity at peak seasonal times.
Health and Safety
1. Ensure the safety, health, and welfare at work of all employees.
2. Adhere to all Company, statutory and Health and Safety obligations completing all inspections recording good and bad catches.
3. Safety walks to be completed daily with actions completed as necessary.
4. Ensure colleagues complete daily MHE checks and complete paperwork. Weekly and monthly checks to be conducted also.
5. Manage and conduct work activities in such a way as to prevent any improper conduct or behaviour likely to endanger employees.
6. Implement the safety, health and welfare measures necessary for protection of employees.
7. Lead the warehouse team to take pride and place of the warehouse and always maintain good housekeeping.
8. Manage end-to-end processes for all accidents and incidents on I-Auditor, complete investigations and report the information to management as directed.
People Management
1. To proactively motivate team members to achieve planned targets and deadlines by providing guidance and encouragement.
2. Update team members on company news, initiatives, and gain colleague’s feedback as required.
3. Assist in the recruitment, onboarding, development of new colleagues as required.
4. Ensure all team members are trained and assessed for competency on an ongoing basis.
5. Conduct Investigations & Disciplinary interviews/process in line with company policy.
6. Set team objectives & targets and monitor & feedback on performance on an ongoing basis.
7. Complete annual performance reviews for all team members and offer support and guidance on future areas for development.
8. Maintain accurate and up to date training records keeping all warehouse staff compliant.
The ideal candidate will have/be:
1. Minimum 12 months experience of managing a team in a fast-moving customer orientated warehouse operation.
2. Excellent communication, people management and customer service skills.
3. Good organisational, administration and problem-solving skills in a fast-moving environment.
4. A willingness to support the business by living the Musgrave values.
5. Ability to work under pressure.
6. Proficient in use of Warehouse Management System.
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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