Join our innovative team at a leading medical manufacturing company based in Cardiff as a Customer Service Coordinator. This pivotal role offers the opportunity to enhance customer satisfaction and contribute to our mission of delivering exceptional medical products. If you are passionate about providing top-notch customer service and excel in organized, dynamic environments, we invite you to bring your skills and enthusiasm to our professional team. This full-time position promises not only a rewarding career but also the chance to make a significant impact in a growing industry. Day-to-day of the role: Handle customer inquiries and complaints with efficiency and professionalism. Coordinate and manage customer service operations to ensure a smooth workflow. Maintain accurate records of customer interactions, transactions, and feedback. Collaborate with various departments to resolve issues and improve service delivery. Monitor and evaluate the effectiveness of customer service processes and make recommendations for improvements. Required Skills & Qualifications: Excellent customer service and organisational skills. Minimum of 3 years experience in a customer service role is preferable. Ability to work effectively both independently and as part of a team. Strong communication skills and the ability to handle stressful situations. Proficiency in using computer systems and customer management software. If you would enjoy this role, please click apply and attach a CV