Returns Administrator
* Location: Botley
* Job Type: Full-time
Join a world leader in intelligent electric heating, renewable energy solutions, and significant global market positions in domestic appliances, cooling, and ventilation. We are seeking a qualified Returns Administrator to manage customer enquiries, arrange stock collections, and liaise with internal departments to ensure efficient service delivery.
Day-to-day of the role:
* Coordinate and communicate with various departments to meet customer requirements within designated timescales.
* Process collections from customers, ensuring these are completed within agreed timescales to meet customer expectations.
* Follow up on failed collections and maintain accurate spreadsheets within the department to ensure actions are taken within predetermined timescales.
* Respond to customer enquiries professionally and efficiently via phone and email, resolving any issues to deliver outstanding customer service.
* Assist in developing cross-team cooperation and maintain effective liaison with all departments.
* Undertake any ad hoc tasks as specified by the Returns Team Lead to deliver exceptional customer service.
Required Skills & Qualifications:
* Proficiency in Microsoft Office and SAP.
* Experience in a similar position, with skills in data entry and managing incoming telephone calls (desirable).
* High organisational skills and the ability to manage multiple projects simultaneously.
* Ability to prioritise own workload.
* Strong IT skills.
* An administrative background with a detail-oriented approach.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional growth within a globally recognised company.
* Dynamic and supportive work environment.
How to apply:
To apply for the Returns Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
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