ABOUT GUILDHOUSE SCHOOL Guildhouse School offers an outstanding international pre-university educational experience to students aged 15 from all over the world. Guildhouse students live and work in our beautiful periodic buildings studying for A levels and University Foundation Programmes, and preparing for admission to universities across the country and elsewhere. We pride ourselves on our approach to teaching and learning, with small class sizes and an informal atmosphere ensuring that students are treated as individuals and build great relationships with staff. Guildhouse School is part of CATS Global Schools, a leading education group committed to inspiring the next generation of world shapers. The group brings together 16 institutions that provide students around the globe with the education they need to develop real-life skills for the future. Our dedicated team of pioneering, persevering people, including teachers and welfare specialists, work together to create a positive environment so that every student achieves their full potential. We are looking to appoint an administrator to work within our Student Services Team. You will need to have previous experience within administration and a customer-focused approach. The ability to engage with young people is essential; if you have previously studied on an international programme, this would be beneficial in understanding the role. You do not need previous experience as full training will be given. OVERVIEW OF THE JOB The main purpose of the Student Services team is to enhance the student, parent, and agent experience and ensure the school is always delivering excellent standards of customer service. The team is a central point of contact within the school for all students, parents, and agents (our customers) as well as internal stakeholders including Sales & Marketing and Admissions. The team is also responsible for ensuring any prospective students, parents, and visiting agents are given an exceptional welcome, including a tour of the school, and that their questions are answered accordingly. As the face of the school, you are expected to communicate professionally, effectively, and efficiently at all times within agreed turnaround times. You will contribute to the success of each student’s journey throughout their time at the school by means of exemplary support and attention to individual needs. The role also has responsibility for ensuring compliance with the UKVI regulations for international students, working closely with the Compliance Officer. REPORTS TO You will be directly responsible to the Student Services Manager. You will work within the framework set by and under the general direction of the Student Services Manager. Main Responsibilities Communication Provide an effective external and internal communication channel between students, parents, and agents and the school, as well as liaison between departments. Act as the liaison between relevant School staff and all external clients. Ensure external and internal clients are provided with clear and accurate responses to their enquiries. Aim to ensure all issues are responded to within 24 hours with holding email if necessary, and no email issue is left for longer than 48 hours with urgent issues prioritised accordingly. New Student Recruitment Support the sales teams in achieving targeted new student recruitment numbers. Liaise with Central Admissions and Sales Support teams as well as School staff to organise all visits to the school by prospective students, parents, and agents, ensuring speedy booking confirmation. Be the main point of contact and act as host for all pre-arranged and walk-in agent, student, and parent visits and provide all visitors with a welcoming reception, refreshments, comprehensive tour of the building, and key information. Customer Service & Student Experience Build rapport and maintain strong relationships with students and agents. Respond promptly to student and agent enquiries. UKVI & ISI Compliance and Reporting Support the Immigration Compliance Officer to ensure the school is compliant with the UKVI rules and regulations. Ensure all students have up-to-date contact details, immigration records, and a suitable visa to legally study at the school; all student documents are scanned and uploaded, and all passport and visa information is inputted into the college IT system. Manage early withdrawals process, including reporting to UKVI via the SMS, gathering withdrawal reasons and evidence, and uploading information. Report changes to student programmes of study or other relevant changes to the UKVI. Assist students with visa renewals, including the assigning of CAS documents and with travel visas such as Schengen visas for holidays. Seeking and actively chasing parental permissions when required for academics/activities/welfare/accommodation. Who We Are Looking For Experience working in a Customer Service or Administration role is desirable. Experience living/studying/working in another country is desirable. Skills Excellent interpersonal and communication skills. Ability to work independently and as part of a team. Excellent organisational skills and ability to manage conflicting priorities. Ability to deal with and resolve a high volume of queries efficiently. Strong attention to detail and high level of data accuracy. Ability to find and present solutions to achieve customer satisfaction. Solid IT skills and ability to navigate a student database system. Ability to demonstrate international and cultural sensitivities. Ability to work well under pressure. Fluent in English (essential) and another language, especially Chinese (desirable). What We Offer You Competitive Salary Income Protection All Meals while on Duty Contributory Pension Health Assist Programme Long Service Award - additional days holiday for each year of service Cycle to Work Scheme Tech Scheme Professional and Personal Development through accredited courses and our training partner Linked In Learning A fun and supportive workplace OUR COMMITMENT TO INCLUSION AND DIVERSITY CATS Global Schools is committed to diversity, inclusion and belonging. Building on our core values - Pioneering, Persevering, People - we pledge to deliver a series of events, guest speakers, and focus groups to ensure we offer respect and understanding to all communities. AND FINALLY CATS Global Schools is committed to safeguarding and promoting the welfare of our students and expects everyone connected with the organisation to share this commitment. All positions are subject to safer recruitment pre-employment checks in line with the most current KCSIE guidelines.