Job summary About the location: River House is set in the grounds of Bethlem Royal Hospital About the team: The reception team consists ofa number of receptionists on the rota. About the role: We are looking for enthusiastic Receptionists to undertake responsibility for maintaining the security of the reception area. You will act as the first point of contact for visitors and liaison with the unit teams. We look forward to receiving your application. Main duties of the job The post holders will provide operational implementation of the security policy in a Medium and Low Secure Unit. The post holders will provide excellent customer care and deal professionally with patients and staff alike. Post Holders will be working both day/night but predominately night shifts including weekends. 37.5 hours per week About us Benefits : We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you are valued and appreciated and that is why we have a comprehensive benefits package on offer Some of our benefits are highlighted here: Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service. Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing. Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes Car lease, our staff benefits from competitive deals to lease cars NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website. Other benefits include: Counselling services Wellbeing events Long service awards Cycle to work scheme Season ticket loan Childcare vouchers Staff restaurants Date posted 04 February 2025 Pay scheme Agenda for change Band Band 2 Salary £28,166 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 334-NCL-6821830-TA Job locations River House, Bethlem Royal Hospital Monks Orchard Road Beckenham BR3 3BX Job description Job responsibilities To maintain accurate log of all personnel entering and leaving the unit, including the monitoring of keys and Ascom communication device to staff using the Traka key management system. To work closely with the nurse shift co-ordinators to ensure smooth running of the shift, e.g. sharing information on anticipated admissions, visits, discharges and other movements. Assist with the co-ordination of actions in the event of a fire or similar emergency situation. Assist with general administrative tasks including: filing, scanning, shredding, post, notices, faxes, and collecting general statistical data. To maintain an up-to-date and accurate computerised and manual filing system. Responsible for synchronising of the Traka key management system during night shifts, ensuring the system is up to date and running effectively. Manage the initial and final stages of the visitors policy. Checking visitors ID, signing them into the visitors log, allocating keys and passes. Informing relevant staff of their arrival or escorting visitors to designated areas. To promote and carry out duties that ensure the unit functions efficiently and effectively, acting at all times in a professional manner. To maintain professional standards of behaviour and conduct and promote pro-social modelling. Participate in supervision of self and assist with the induction of staff Attend and participate in reception team meetings. To undertake any other duties appropriate to grade as requested by senior staff. Job description Job responsibilities To maintain accurate log of all personnel entering and leaving the unit, including the monitoring of keys and Ascom communication device to staff using the Traka key management system. To work closely with the nurse shift co-ordinators to ensure smooth running of the shift, e.g. sharing information on anticipated admissions, visits, discharges and other movements. Assist with the co-ordination of actions in the event of a fire or similar emergency situation. Assist with general administrative tasks including: filing, scanning, shredding, post, notices, faxes, and collecting general statistical data. To maintain an up-to-date and accurate computerised and manual filing system. Responsible for synchronising of the Traka key management system during night shifts, ensuring the system is up to date and running effectively. Manage the initial and final stages of the visitors policy. Checking visitors ID, signing them into the visitors log, allocating keys and passes. Informing relevant staff of their arrival or escorting visitors to designated areas. To promote and carry out duties that ensure the unit functions efficiently and effectively, acting at all times in a professional manner. To maintain professional standards of behaviour and conduct and promote pro-social modelling. Participate in supervision of self and assist with the induction of staff Attend and participate in reception team meetings. To undertake any other duties appropriate to grade as requested by senior staff. Person Specification Qualifications Essential Good standard of general education including a pass at Maths and English Language-GCSE or equivalent Able to communicate clearly, verbally and in writing Good word processing and computer skills Desirable Health & safety qualification Experience Essential Skilled within a receptionist/front of house position Worked within the NHS or a similar complex customer focused organisation Desirable Experience of working in a NHS environment, ideally in a mental health setting. Knowledge and skills Essential Able to resolve difficult situations assertively and know when to refer for assistance. A confident and courteous telephone manner Awareness and understanding of the importance of maintaining confidentiality and data protection procedures. Flexible and reliable. Promote at all times a positive image of mental health illness ensuring respect for the dignity and rights of individuals is upheld at all times Desirable Knowledge of security (See, Think, Act) and emergency procedures Person Specification Qualifications Essential Good standard of general education including a pass at Maths and English Language-GCSE or equivalent Able to communicate clearly, verbally and in writing Good word processing and computer skills Desirable Health & safety qualification Experience Essential Skilled within a receptionist/front of house position Worked within the NHS or a similar complex customer focused organisation Desirable Experience of working in a NHS environment, ideally in a mental health setting. Knowledge and skills Essential Able to resolve difficult situations assertively and know when to refer for assistance. A confident and courteous telephone manner Awareness and understanding of the importance of maintaining confidentiality and data protection procedures. Flexible and reliable. Promote at all times a positive image of mental health illness ensuring respect for the dignity and rights of individuals is upheld at all times Desirable Knowledge of security (See, Think, Act) and emergency procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name South London and Maudsley NHS Foundation Trust Address River House, Bethlem Royal Hospital Monks Orchard Road Beckenham BR3 3BX Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)