Sales Support Manager
Permanent
Salary £28k pro rota
Manchester
Medlock Partners are partnering with a well-established and growing online retail business based in Manchester, who are looking for a sales support manager, to assist with running a small team ensuring customer accounts run smoothly. The successful person will ideally have previous experience of managing a small team within a customer focused sales environment.
Key responsibilities of the Sales Support Manager:
* Overseeing a small team of 3, working closely with the sales team to ensure smooth running of the sales operations.
* Processing orders through the system, handling customer quotations preparing and sending customer invoices
* Resolving customer queries via phone, email and social media, providing prompt and successful outcomes.
* Collaborate with various internal teams to resolve customer queries and reporting back to customer with positive resolutions.
* Compiling and maintaining paper, digital and electronic employee records in accordance with data protection principles.
* Carry out data analysis, generating reports to track key metric performances.
* Conduct 1-2-1 training and support for team members.
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Key requirements for the Sales Support Manager
* Previous experience within a sales and customer service environment
* Experience using Freshdesk.
* Highly organised with strong eye for detail.
* Excellent communication skills,
* Ability to manage customer queries and resolve with a positive outcome
* Ability to communicate verbally and in writing with all levels within the companies.
* Handle multiple tasks in a fast paced environment
* A quick leaner and a well rounded problem solver
If you are interested in this Sales Support Manager position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Andrew Santamaria
Medlock Partners are a professional services recruitment specialist operating across England.
We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.