Job summary
Our patient care team is made up of 16 friendly and dedicated patient care advisors working across Cringleford, Hethersett, and Mulbarton surgeries. This position is offered on a permanent, part-time basis working 19 hours per week.
As a patient care advisor, you'll be at the heart of the practice, helping patients navigate their healthcare journey with confidence and ease.
You'll be the first point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time. No two days are the same - you'll be handling enquiries, updating records, and working closely with both clinical and administrative teams to keep everything running smoothly.
If you're looking for a rewarding role where you can make a real difference in people's lives while being part of a supportive and friendly team, this could be the perfect fit for you.
Main duties of the job
We're looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you.
You'll need great communication skills, a team-player attitude, and the ability to make patients feel welcome and supported. Confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but don't worry - we'll provide full training to get you up to speed.
Whether you've worked in customer service, healthcare, reception, or just have a passion for helping others, we'd love to hear from you. If you're ready to be part of a supportive and dedicated team that makes a real difference every day, apply now.
About us
At The Humbleyard Practice, we are a large, semi-rural, dispensing healthcare provider offering exceptional care with compassion, professionalism, and integrity. Serving a fast-growing patient population of over 22,500 across three sites, we are dedicated to meeting the diverse needs of our patients and their families.
Our surgeries are located at:
* Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
* Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
* Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG
As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.
Date posted: 29 March 2025
Pay scheme: Other
Salary: £11,293.12 a year
Contract: Permanent
Working pattern: Part-time
Reference number: M0038-25-0558
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Qualifications Essential
* Education to GCSE level
* NVQ Level 2 (or equivalent)
Experience Essential
* Competency in IT skills
* Familiarity with clinical database systems such as SystmOne
* Experience using Microsoft Office 365
* Accurate filing skills
* Experience in customer-facing roles, such as a reception or call centre environment
* Comfortable working with database systems.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Primary Care Careers
Address:
Cantley Lane
Cringleford
Norwich
Norfolk
NR4 6TA
Employer's website: https://www.eoeprimarycarecareers.nhs.uk/
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