Hair & Beauty Services (Trades & Services)
Your opportunity:
At Elite Hair, we’re looking for a salon coordinator to lead our front-of-house operations. This role is designed for someone who loves the hair, beauty and fashion industries. Fast-track sponsorship and part-time opportunities available.
This role is instrumental to our luxury salon.
* You are the vibe-setter and relationship builder, the consistent touchpoint for our founder, team, guests, partners and community.
* The optimiser, who manages an established guest list and oversees long-term haircare planning for every guest.
* The organiser, who maintains our space and systems that support a smooth and seamless team and guest experience.
* The collaborator, who works closely with our founder and team to coordinate daily operations and salon growth initiatives.
* Warmly welcome and care for guests throughout their entire journey.
* Support a team of up to 10, anticipate and respond to their needs with empathy, compassion and curiosity.
* Oversee long-term haircare planning for each guest.
* Help the salon achieve financial targets and key performance indicators.
* Manage a high volume of appointments and waitlist across all channels (phone, text, email, Instagram).
* Process bills and handle re-bookings through our point of sale system (POS).
* Maintain an accurate and up-to-date guest database (CRM).
* Reconcile and report on sales and daily operational activities.
* Monitor and maintain email communications.
* Manage product inventory, ordering and visual merchandising.
* Coordinate salon initiatives and team training and development calendars.
* Coordinate the team to capture social media content.
* Maintain our beautiful, systemised and organised salon space.
About you:
* Experienced hair stylist or minimum 2 years in a leadership role in a luxury retail or high-end customer service environment.
* An empathic and clear communicator and collaborator who builds relationships easily.
* A natural leader with strong sales instincts.
* Confidence in managing competing priorities and responding to emerging changes in a fast-paced environment.
* Ability to give and receive feedback with an open, curious and collaborative mindset.
* Experience in systems and process implementation.
* Competency using POS and CRM database management.
* Experience in sales and financial reconciliation, reporting and budgets.
* Product inventory management.
* Ability to maintain high standards of hygiene, organisation and cleanliness in the salon and with all equipment.
* Have an exceptional level of personal presentation.
* Are seeking a long-term career opportunity.
About us:
Elite Hair is a full-service luxury hair salon which specialises in hair extensions. We're redefining what a hair salon can be. Here's what makes us special:
* A team culture that's connected, collaborative, and high-vibe, we encourage each other to discover, grow, lead and innovate.
* An environment where you're valued as a human first.
* The most wonderful guests who come from near and far.
* We prioritise hair health and a luxury guest experience, personalising long-term haircare plans for each guest.
* Our partnerships with luxury brands including L’Oreal, Redken, Great Lengths, Labiosthetique, Stellar, GHD.
* As a team, we take pride in demonstrating our Elite Hair values in every interaction with our colleagues, guests, educators, suppliers, and our local community.
The perks:
* Attractive salary package with fast-track sponsorship available.
* Flexible working arrangements.
* Weekly sales commissions and monthly bonus programs.
* Professional growth and development opportunities including access to one-on-one coaching and mentoring from the Founder and industry leaders.
* Periodical complementary hair services and staff discounts on products.
* 4-day work week (fortnightly roster with every second Saturday off).
To apply:
If it sounds like we might be a good fit, we’d love to hear from you! Press ‘Apply’ for this job and attach your CV and cover letter or short video outlining:
* Why you’d like to join Elite Hair.
* Why you think we’d be a great fit for you.
* Three things we can do to support you daily and in your career.
* Three questions you have for us to start the conversation.
Elite Hair is committed to the The Circle Back Initiative to ensure every candidate who applies for a role receives a definitive outcome, regardless of the outcome. This includes:
* Every applicant receives an email acknowledging receipt of their application.
* Every unsuccessful application receives an outcome email. This includes a response for candidates who are not shortlisted or whose applications are unsuccessful.
* Candidates who attend face-to-face or live video interviews receive verbal outcome/feedback, through a phone call.
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