Job Description
The role: Technical Supervisor \nThe purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities.\n \nYou will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service.
You will work closely with the BU Technical Services Manager (TSM).\nKey responsibilities are as follows:\n\nPromote the safe delivery of all activities regardless of discipline, circumstance and location\nEnsure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to\nLead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover\nInterface with the TSMs and Technical SMEs for support, standards and process alignment\nProvide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team\nUndertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster\nDeliver and coordinate cluster technical meetings and toolbox talks\nOversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements\nCarry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk\nDeliver maintenance across the Cluster to the BT Specification within the SI7 system\nAdjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained\nCall on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues\nManage and coordinate subcontractors including quality checks on work undertaken\nEnsure statutory compliance for planned maintenance works\nEnsure all on-site documentation is current and complete\nReview asset data and manage, update and verify asset data as required\nManage asset warranties and building defects especially at project handover\nEnsure that all issues are reported to the AOM\n \nPerson Specification:\n\nKnowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications\nCommunication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances\nCustomer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction\nSafety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes\nTeamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service\nPlanning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales\nRisk Management - risk aware and applies the necessary controls\nAdaptability - is responsive and open to changing circumstance\nDrive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard\nSelf-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop.\nInnovative - willing to really drive the innovation agenda within the Better Workplace Programme\nReporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate\nCommercial - Good commercial awareness with strong financial skills related to operational services\n \nWhy CBRE?\n \nSalary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. \n \nLearning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. \n \nValues-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values.
Respect, Integrity, Service and Excellence. \n \nPositive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.\n \nVolunteering Days: Benefit from 2 paid volunteering days per year.\n \nExclusive Discounts: Nuffield gym memberships and restaurant discount cards.\n\nOur mission: To build a world-class business through exceptional service and exceptional people