Job Summary
Are you looking for the challenge of working in a fast-paced, dynamic, and adaptable service, with a career that's not just 'another job'?
* Would you be able to calm someone having a mental health crisis?
* Would you be able to help a parent whose child has fallen and banged their head?
* Could you deal with helping somebody with a sore throat or toothache?
* Could you deal with helping somebody having a stroke or heart attack?
The 111 service takes a huge variety of calls, which makes no two days the same.
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.
This is an office-based role in our Milton Keynes office; home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship.
Main duties of the job
Why work for SCAS?
We offer a competitive hourly rate of £11.70 per hour. Candidates will also receive the following unsocial allowances:
* All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £15.80 per hour)
* All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £19.77 per hour)
This is on top of all the other fantastic benefits of working for the NHS:
* 27 days holiday plus bank holiday rising to 33 days (pro-rata for part-time)
* Enrolment into the NHS pension scheme
* Access to many discounts including supermarkets, car lease, holidays, restaurants, and more!
* Part-Time and Full-Time Hours available (Rota Basis)
* Free car parking
* Employee assistance program
About Us
Benefits we offer:
* Full training and a range of courses which you can book locally.
* Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro-rata for part-time).
* Automatic enrolment into the NHS Pension Scheme.
* Access to continual professional development within SCAS and the wider NHS.
* Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
* NHS Discounts in over 200+ stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
* Ability to join our staff networking groups (as a member, ally, or just for interest).
Corporate Induction
It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability). All new starters need to attend our Corporate Induction in person, this is held over one and a half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire), or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
Please note - depending on your role, additional training may be required following on from your corporate induction.
Date posted: 10 March 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,071 to £25,674 a year Pro rata, per annum
Contract: Permanent
Working pattern: Part-time
Reference number: 195-25-HAMKPT-CVM-H
Job locations: 22 NHS 111 MK - Operations, Milton Keynes, MK5 8HJ
Job Description
Job responsibilities
The Recruitment Process
The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.
* Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
* Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
* Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Essential Qualifications and Training
* Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
* For safeguarding reasons, this role is only open to people aged over 18 years of age.
Desirable Qualifications and Training
* NHS Pathways Trained
* NVQ 2/3 Customer Services or equivalent demonstrable experience.
Essential Knowledge and Experience
* Experience in a customer/patient services environment, dealing with the members of the general public.
* Experience of using a computerised system.
* Experience of using a telephone as a regular means of communication in a work environment.
Desirable Knowledge and Experience
* Experience in a call centre environment.
* Geographical knowledge of the operational area.
* Experience of working rotating shifts.
* Previous experience of working in the voluntary or health sector.
* Previous experience of patient care.
* Knowledge of first aid and/or anatomy.
If you have any queries relating to disability and the role or recruitment process, get in touch at ccc.recruitment@scas.nhs.uk.
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Employer details
Employer name: South Central Ambulance Service NHS Foundation Trust
Address: 22 NHS 111 MK - Operations, Milton Keynes, MK5 8HJ
Employer's website: https://scasjobs.co.uk/
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