Job Title: Barclays Customer Service Advisor
As a Barclays Customer Service Advisor, you will be the first point of contact for our customers, providing assistance and guidance to each customer with empathy and understanding. You will deliver excellent customer service by giving a personal touch, ensuring they feel valued and respected.
The role requires full training, which will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything you need to succeed as a Customer Service Advisor. No banking experience is necessary; just a can-do approach is required.
Salary: £25,500
Purpose of the Role:
To provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.
Key Responsibilities:
* Collaborate across multiple digital channels to personalize each interaction with a customer.
* Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
* Provide exceptional customer service to clients by responding to inquiries, resolving issues, and handling client requests efficiently.
* Support the collaboration of internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.
* Support teams within the business operations function, including risk management, compliance, and collections, as needed.
* Comply with all regulatory requirements and internal policies related to customer care.
* Provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.
Expectations:
* Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
* Check work of colleagues within the team to meet internal and stakeholder requirements.
* Provide specialist advice and support pertaining to own work area.
* Take ownership for managing risk and strengthening controls in relation to the work owned or contributed to.
* Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function.
* Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based.
* Make judgements based on practice and previous experience.
* Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
* Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements.
* Build relationships with stakeholders/customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.