Salary: Up to £33,000 + 10% annual bonus + benefits package
* Opportunity to be a key support to our Financial Advisers
* Opportunity to grow and develop your career in the Financial Services industry
* Hybrid working with 2 days per week in our Stratford upon Avon office
About the role
We have an exciting opportunity for 2 Senior Customer Service Representatives to join our Adviser Centre Team in Financial Services where you will play a crucial role in delivering outstanding customer service.
You'll actively manage queries from our internal Financial Advisors as well as third party, and internal telephone queries and requests, ensuring compliance with NFU Mutual standards and relevant regulatory bodies.
You’ll support Financial Advisers on a day to day basis, handling queries by email and telephone ensuring these are dealt with promptly and accurately, updating the point of sale system and liaising with other teams across the business to support advised sales. You'll also have the opportunity to deliver short-term projects and activities as required by your Line Manager.
This varied role will require you to build strong working relationships across the Financial Services business.
About you
You’ll have experience in a customer-focused role and be passionate about delivering high-quality support to our Financial Advisers.
With a strong ability to manage detailed information, you’ll use your organisational skills to multitask and produce excellent work across various processes.
Additionally, you’ll be an effective communicator, both in writing and speaking, capable of interpreting complex information and conveying it clearly to a wide range of people.
In addition to these essential skills, you'll bring:
* Proven experience from within financial services is essential
* Customer Focus: You put customers first, fully considering their requirements to deliver high-quality service that consistently meets their needs. You develop long-lasting relationships with customers based on open communication, trust, and mutual respect.
* Adaptability: You work productively in changing environments, readily accepting and suggesting ways to improve your work. You respond positively to changes and new ideas, ensuring you remain flexible and open-minded.
* Attention to Detail: You demonstrate a strong ability to follow procedures and processes with meticulous attention to detail, ensuring accuracy and compliance in all tasks.
* Teamwork: You support teamwork by defending the need for high-quality standards and output, even when challenged. You work collaboratively to enhance team performance and share knowledge and expertise to contribute to the success of the team and organisation.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary up to £33k dependent upon experience
* Annual bonus (up to 10% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan - cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteering in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer-focused, down-to-earth and committed to the rural communities we’ve grown from.
Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
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