Job Description
IT Support Engineer
Location: Thirsk – Hybrid
Salary: £30,000 - £35,000
Elevation IT are working with a market-leading business in recruiting an IT Support Engineer for their site in Thirsk.
Key Duties & Responsibilities:
1. Manage New Starter IT onboarding, Role Changes, and Leavers
2. Handle incoming requests, liaising with end users and IT suppliers
3. Provide support to end users at all organizational levels, locally and remotely
4. Perform regular maintenance and ensure uptime of video conference and other end-user equipment
5. Conduct computer builds, support, repairs, and troubleshooting
6. Facilitate user account setups and software troubleshooting
7. Configure and troubleshoot mobile and tablet devices
8. Support Teams Meeting Rooms
Skills & Experience:
1. Experience in both local and remote support
2. Proficiency in configuring and troubleshooting Windows 10 & 11
3. Familiarity with Mobile Device Management, particularly Apple devices
4. Experience in a Managed Service Desk environment
5. Familiarity with Office 365 client-side operations
6. Knowledge of Asset Management practices
7. ITIL Foundation v4 certification
8. Experience with Microsoft Teams Room systems
9. Network troubleshooting skills for both Wi-Fi and LAN
Due to site travel and location of site, a valid UK driving license and own vehicle are required.
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