JOB DESCRIPTION:
Reporting directly to the Service Manager. The purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customers’ issues in a swift, successful and diplomatic manner regardless of the circumstances. A knowledge of heating appliances of all fuel types, their installation and servicing is highly advantageous for this role.
CERTIFICATION:
The Technical Customer Service Advisor role will greatly benefit from having one or more of the following training elements to carry out the work:
Gas Safe Certification
CCN1 - Domestic Core Gas Safety
HTR1 - Gas Fires & Wall Heaters
CONGLP1 - LPG Changeover
CPA1 – Combustion Analysis
HETAS Certification
Hetas H002 (Solid fuel regulations and Standards)
Hetas H003 (Dry Appliance Installer)
Hetas H004 (Wet Appliance installer)
Hetas H006 (Internal twin wall chimney system installer)
Part P Electrical Safety
Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications.
You could benefit from our Electric Vehicle Lease or Cycle to Work schemes, Flexi Time Policy, Employee Assistance Programme for a range of home, health and work issues, along with generous staff discount on our products. Employees are also able to log onto our Benefits Hub which gives discounts for supermarkets, cinema tickets, gifts and a wide range of items from other suppliers.
We offer Monday to Friday working for all departments, a two day per week working from home policy where possible, and enhanced holiday allowance.
This position will be based at our state of the art purpose-built offices and manufacturing facility at Skypark, near Exeter Airport. This recent move is transformational for our business, and we’d love you to join us at this exciting time.
We are committed to creating an inclusive and diverse environment and we welcome applications from minority ethnic backgrounds, LGBTQ+ and those with disabilities.
We reserve the right to close the vacancy before the end date and appoint a candidate if we receive sufficient, suitable applications.