Collections Manager - Lead, Inspire & Drive Success! 🔥
Are you an experienced Collections Leader with a passion for driving high-performing teams and delivering exceptional customer and business outcomes? If so, we have a fantastic opportunity for you!
We're looking for a Collections Manager to lead and inspire a dynamic team, helping business energy customers manage debt proactively and sustainably. You'll play a crucial role in shaping recovery strategies, ensuring compliance, and fostering a culture of excellence.
What You'll Be Doing:
✅ Providing strong leadership and direction for the Collections teams.
✅ Driving performance through coaching, strategy development, and KPI management.
✅ Leading continuous evaluation and improvement of policies and procedures.
✅ Ensuring compliance with legislative, regulatory, and governance requirements.
✅ Handling escalated customer issues and driving positive customer outcomes.
✅ Liaising with internal and external stakeholders to mitigate risk and protect revenue.
✅ Analyzing performance data and providing actionable insights to the business.
What We're Looking For:
Experienced Leader - Proven debt management leadership, ideally within collections, financial services, or a similar field.
Strategic Thinker - Ability to design and implement effective recovery strategies.
Strong Communicator - Confident...