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We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them.
From our nautical-based beginnings, we’ve grown to be one of the most recognizable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, enabling us to equip like-minded enthusiasts with the best clothing, footwear, and equipment worldwide.
Role Overview:
Make your Blacks store a great place to shop and work through effective leadership and management of your store leadership team. Motivate and coach management teams to deliver service that has customers at the heart, through exceptional store standards and highly engaged colleagues. Drive the store's financial and compliance performance to ensure a profitable operation.
Key Duties/Responsibilities:
* Champion a store whose management team leads and motivates a high-performing, highly engaged team.
* Create a culture of exceptional customer service, ensuring our store teams win customers for life by exceeding expectations. Look for opportunities to improve the customer journey.
* Develop store teams through internal development programmes to support future talent and career pathways.
* Uphold a safe and compliant operating environment for all colleagues and customers.
* Deliver financial results aligned with or exceeding company targets. Plan and forecast using financial data and trends to meet service demands.
* Support the Regional Manager in delivering business change and company initiatives.
* Implement local business plans to foster store growth.
Skills/Experience/Knowledge preferred:
* Strong coaching, mentoring, and team-building skills that drive performance.
* Clear, confident, and motivational communication skills, both verbal and written.
* Management experience, preferably in retail.
* Ability to prioritize and delegate workload effectively.
* Proven success in promoting and growing a brand or service in the community.
* Passion for customer service and a record of delivering excellence.
* Ability to improve store performance through effective planning.
* Knowledge of retail KPIs, cost control, sales growth, and customer experience enhancement.
* Understanding of local market trends, competitor activity, and community growth opportunities.
* Experience in implementing and communicating business change initiatives successfully.
* Ability to challenge existing practices to improve business outcomes.
* Financial acumen to analyze P&L statements and identify risks and opportunities.
Leadership Behaviours:
* Leads with a plan/do/review mindset.
* Decisive and confident decision-maker.
* Inspires and engages through effective communication.
* Strives for continuous improvement.
* Maintains resilience and positivity under pressure.
* Embodies company values.
* Passionate about team development.
* Values honest and two-way feedback.
* Builds strong relationships.
We appreciate our employees' efforts in making JD Sports successful and offer these benefits:
* Discretionary Bonus Scheme
* Staff Discount on JD Group and other brands
* Discounted JD Gyms membership
* Opportunities for personal development and learning
Due to high application volumes, it takes time to review all applications. If you do not hear back within two weeks, please consider your application unsuccessful.
Applicants who meet the criteria will be contacted for a first-stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
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